We recently leased a new Alfa Romeo Stelvio Ti Sport with Justin Sutton at Auto Express and could not be happier with the experience. We were out of state buyers and Justin worked with us to make the whole process as streamlined and stress-free as possible.
When we flew into town, he had arranged for us to be picked up at the dealership and we were on the road in our new Alfa in under an hour. Justin was very upfront with the pricing, which was extremely competitive, and there were no surprises when it came time to sign the deal.
I highly recommended working with Justin and Auto Express. We don’t regret bypassing the 3 dealerships within two hours of us to work with them at all and will hopefully did it again in the future.
I have owned several Dodge RAM trucks. My latest Truck was a Ram 2016 Diesel engine and still under warranty.
The Truck showed up as a def system error and would shut down within 145 miles. I contacted “Transitown” (the local dealer) and Chrysler to address this since my truck only had 20K miles.
Although Chrysler, who according to “Transitown” was told they needed to replace an approximately $1,600 part which took over 3 weeks to get in and many calls between dealership and Chrysler to fix was stressing on me and I’m now stuck in a rental vehicle since my truck was inoperable.
After Chrysler rushed the part in and Transitown replaced the part my light came on again the very next day which took them over 3 weeks to replace. I already made plans to turn in my truck for a new model with a crew cab. Now I’m on the road over 150 miles away with the same issue showing on my screen.
Needless to say Transitown miss diagnosed the problem and my truck was ready to shut down as I pulled into the dealership in Erie Pa.
I was extremely fortunate that Shawn Stanbro at Gary Millerat Chrysler dealership in Erie PA. took my truck in immediately understanding I was now stranded on my way to N.C. to get a new truck.
Without Shawn Stanbro expertise on looking at my 2016 Ram and diagnosed the problem as being a bad wiring harness issue for the def system issue, I would have been stuck again.
His technicians took the time to show me the issue. Ordered in the part and it arrived by the next morning. They fixed the real issue and I was on my way by 8:30 am the next morning.
They even shuttled me to a local hotel for the night and picked me up the next morning.
I made it NC just because they actually took the time out of their busy schedule to help me. I would TOTALLY recommend anyone who has a Ram diesel truck to go Gary Miller Dealership. Their staff was exceptional and I can’t thank them enough!!
Their knowledgeable and honest staff did everything to help me out. If it wasn’t for Gary Miller Dealership and Shawn Stanbro along with his technicians I would never have bought another Ram Truck.
They are excellent in customer service and deserve my gratitude.
I went and bought a new car for the first time and had no trouble at all. Josh Bowman made my experience there great and was very helpful. He told me everything I needed to know and answered all the questions I had. I will definitely be going back.
I can’t imagine these guys getting anything but the highest marks possible for customer service and great vehicles. They found me a pearl of a vehicle for under 10K and made it fit my monthly budget all while treating me like a king. You can’t ask for a better group of guys !
I had a great experience when taking my car in for a strange noise coming from the engine. Despite the issue being abnormal, the service was still done in about a day and shuttle service to work after I dropped the car off was very convenient. Mark was great and letting me know what was going on with the car and explained the issue well to a non-car expert (me). Thanks again for the great service!
The employees at Humes of Waterford are all great. My most recent experience with them was through the body shop. Not only did they do a great job replacing my bumper, but they also returned my truck spotless inside and out. Great service!
I live in Texas and have been shopping for a new car online. So it happens, the perfect car was in PA, waiting for me at Auto Express dealership. Justin and Tim went above and beyond to make sure I was completely satisfied with the deal. They were happy to explain the details and answer my questions (and I had plenty!).
My salesman, Jeff Waid, at Erie Auto Credit was great. He promised me he would find me something and he did! Within a week of me going there, I was in my vehicle! The whole crew was very pleasant and nice! Thank you for a job well done!
Beware of extra costs not included with the posted price on the car. This dealership has several inexpensive cars sold as-is...needing repairs. My sister is on a really tight budget and looking for something very inexpensive. Her son can do repairs so we set out to get a car that was priced low due to need for repairs. We found a Jeep for her at a cost of $695. It needs a brake line and a few other things. We knew the title and taxes would add about $150. We were still within her budget and that would leave money in her bank account for a few parts for repairs. We were surprised when the total was almost $1000. The dealership has a "documentation fee" of $138. Our sales person said this was for the notary and did not add to the profit for the dealership. However, the notary is included with the fee for the title ($117). I had a conversation with the owner who explained the fee. This is a direct profit to the dealership. The sales person was surprised to learn this. He then tried to explain it as a fee for the person who takes care of the paperwork. So it's like going to Walmart and buying a computer for $500. You expect to pay taxes at checkout. Now imagine if there is also a fee of $138 for the cashier. Just when you think you've got a good price of $500, it is actually $638! Why the price of the car does not reflect the actual price you are paying is beyond me. That's a hefty price for filing the paperwork on a cash purchase. If you are buying a $50,000 car the additional $138 is hardly noticeable. However, when on a tight budget, every penny counts. To top it off, we sat for over 2 hours waiting to pay for the car so we could leave.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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