I was buying my 15th Mercedes in the past 20 years, so I know a few things about these cars. I usually know more about the model than the salesperson but not this time. Sandy Taylor knew more than me and could remember the name of the color of a Benz I owned 20 years ago. Keith Deyoung the manager was great to deal with on pricing without the usual games and nonsense.
My husband and I had a great experience overall at the Honda of Hackettstown. Everyone was very pleasant including our representative Kamal, he made this process go not only very smoothly but in a great timely manner! He worked his best to meet our needs and we couldn???t be more appreciative. Thank you Kamal! :)
After several years of stopping in at Quick Way Auto just to kick the tires and peek in windows, it was time to make a move from the ordinary to our first luxury vehicle. Art and Rich made it happen in fairly quick order for us even though there were a few bumps in my credit. Not only did I get an outstanding trade in allowance but also an awesome deal on a simply beautiful and very safe "new to us" automobile. We simply love our GLK350 and will return again to purchase another vehicle from Art when the need arises. They are awesome and do everything they say they will in order to make you happy as a customer. Nothing is ever a problem for them, they just made it perfect from start to finish. Thanks guys!!
A great buying experience here for a used, certified 2015 Civic. my sales agent was easy going, no pressure. Plenty of info on the vehicle history, negotiating was painless, and none of the good-guy/bad-guy tactics to drive up the price. Also did not have to endure the "my manager wants to meet you" crap. This was the quickest and most painless car buying experience I've had to date. I highly recommend Cory in the pre-owned sales office, and I've heard good things about Joe on the new sales side as well.
Spectacular! They work with all kinds of credit. We are on our 3rd car now. Very easy going and not pushy. Check them out if you are not even sure about your credit situation. Highly recommended. Thank you Ramsey Corp team!
Everyone was really accommodating. Made the whole experience enjoyable. I was able to drop my guard after about 30 minutes when I realized the other shoe was not going to drop. I would highly recommend them.
I worked with Mike and was looking to get a used Mazda 3. Although my credit was fine, I guess i didnt have a strong enough credit history to get a loan with out needing a cosigner or more money down (both which I wasn't able to do). He explained my situation to one of his managers and i was told they will continue to work on getting me approved. Its been almost a month now and no progress has been made. I cant even get a hold of Mike. Ive called/texted him many times and he hasnt gotten back to me. If you cant get it done for me thats fine. But at least text me and give me an update so i dont feel so left in the dark. But anyway, although he seemed like a nice guy in person (never felt pressured), the fact that he kinda ghosted me put me off to this place. Probably wont ever come back or recommend this place to anyone. Get back to me and maybe ill change my mind..
Excellent interpersonal skills, courteous, friendly staff that truly makes you feel like family and professionalism unmatched by any dealership. The first and only dealership that made the whole process a pleasant all around experience.
Out of all Mercedes Benz dealerships I visited, the customer service at Caldwell was impeccable! Ronald and his manager Mike assisted me and it wasnt just about a sales transaction for them. I raised my concerns regarding my current lease ending and Ron was the only sales rep I encountered to find a solution that made me more than comfortable enough to buy my car the same day! Yes the same day! The overall experience was flawless and the Caldwell team understands that customer service is the most important factor. Now they have a loyal customer. In addition, I will be referring all of my friends and family to Ron and the Caldwell team. Job well done!!!
Our Service Advisor Tony was great. We were great immediately and had his complete attention. Tony kept us informed of the repairs throughout the day and had our vehicle ready by the days end as promised. Our vehicle was spotless and all repairs were done perfectly. This is why I'll be getting my next vehicle from MB of Caldwell. They are all about customer service.
Camila, Michael and the entire team of people I deal the with were very helpful , friendly and above all patient. I had Avery specific car in mind and they literally help me built it exactly to my liking. I highly recommend this dealer to anyone interested.
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