Wonderful buying experience and now service. Great waiting area if you wait for your car. Loaners available if you need one. Car ready when promised unless a problem. They keep you up to date on how things are going.
The whole experience at this dealership was great! I was contacted quickly when I inquired about the car I was interested in. Arrived to test drive the vehicle which was waiting for me already warmed up. Sat down with the salesperson, Andreas, to discuss how I wanted to handle this purchase. Andreas got everything set up, so when I came back to pick up my new car, the process was very simple and took less than 1 hour.
The best car buying experience I've ever had, thanks!
Didn't rate the experience 5* because I'm not sure that's possible. Probably as good as it gets. Anyway, just had my first PM and it couldn't have gone any smoother. Andrew was waiting as I exited the car, went through prepared paperwork and was driving off in my loaner call in about 5minutes. Car was ready & washed on time and I was out as fast or faster than the drop off. Awesome experience.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
I bought my car from Frank Winstel. He is the best! He knows exactly what we want and helped us to pick the perfect car with great price I can find from 3 dealers, one in Columbus, oh, and the other in Lexington, KY, which is our local store. The best thing was that we did all the quotes on phones and emails since it is 1.5 hours driving. After we reached the agreement, he helped us to get everything ready including the car insurance, so we just drove there and pickuped the car. We are very happy for the service!!! This is second car we got from same dealer within 4 years. Thanks so much for everything you did for us, Frank!
From the time we walked thru the door our salesman made us feel great. He was helpful had great knowledge on the cars and found us what we wanted. Best dealership salesman I ever dealt with and I???ve bought several cars in my 70 years.
This is only the second time I purchased a car at a dealership, last time was over 40 years ago. I highly recommend if you buy a car see Jeremy. He is knowledgeable and professional. I enjoyed by time at Mercedes Benz of Northern KY. He and the staff are great, upfront and most important to me, not pushy. Fantastic experience.
Easiest buying process ever. I’ve purchased about 30 cars over the years this was by far the best experience I’ve ever had bar none. No car dealer BS - no 4 square crap none of that back and forth trying to extract every nickel it was just really professional.
The experience of buying our first Mercedes was fantastic! We visited the dealership on Sunday of the Memorial Day weekend, and even though it was close to closing, we were made to feel like we were the first customers of the day. Bryan Murphy was friendly, knowledgeable, and made the experience so easy. We knew exactly what we were looking for and he didn't try to pressure us into something else, but rather, showed us every option they had available in the model we were looking for. The finance person we worked with was very detailed and friendly, which made the buying process painless! As my new vehicle was being detailed, Bryan walked us through all of the options and how to use the features. The overall experience made the process of buying a new vehicle enjoyable, and I am happy to say that we will continue to do business with Mercedes Benz of Cincinnati!
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