Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
The salesman was great and worked with us. The problem came up when we were told that a specific problem was fixed and it had not been. They promised someone would call me to talk about it but they did not. They could have been more forthcoming.
I approached Tre Kinney using Cars.com and he answered my questions promptly and provided the documents that I requested. He was pretty knowledgeable about the vehicle that I tested and anything that he did not know he refused to give us an answer on so as to avoid putting his foot in his mouth or just giving us what we wanted to hear, I respect this approach and it made me trust him more. We arrived in the evening (an hour before close) and when it came time to negotiate (dealership closing time) he sat with us and was patient in the approach. We counter offered three times and ultimately struck a deal. Tre and Carousel were willing to negotiate on the spot and were receptive to the reasoning behind my offer. Ultimately I got the deal I wanted and I am sure they got the deal they wanted. Win-win. Also a shout out to Chad in financing for sitting down and answering our questions. Highly recommend Tre and hope he does well at Carousel.
Purchasing a vehicle is right next to going to the dentist for me. Nathan Guillaume has helped me purchase three new vehicles. The reason I keep returning is because Nathan has made the process simple and efficient. Nathan listens well, follows up and makes the process seamless.
I just recently completed a purchase of a certified used convertible Audi A5 that was well detailed and in great shape, Tyler Kovach was exceptional and went the extra mile to put this together . Very professional and attentive to make this buying experience one of the best I've had in the many years of buying new and used cars. Would highly recommend you give them an opportunity on your next vehicle purchase
Nathan Guillaume in sales was extremely knowledgeable and courteous from the start to finish of by buying experience. The staff at the F & I department were a pleasure to work with Iam looking forward to seeing my auto when it’s delivered to my home and the condition of it .
When I am in the market for a different vehicle, my first stop is to see Vince Saldana at Carousel Motors. This was my third car buying experience with Vince. I keep returning because of his honesty, integrity and the quality cars I Carousel offers. And the financing experience Harvey Ireland provides is outstanding as well. It's always straightforward, streamlined and handled in an efficient manner. Thank you for another great experience!
Worked with Tyler Thompson who is a very knowledgeable and personable guy. He made buying our 2017 Nissan Armada quick and easy. Both he and his counterparts in management and finance did a great job making us feel welcome and comfortable (and gave us a good deal).
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