Service was done fast and friendly. Thank you I had to replace my bmw emblem last month and it came off in the wash bay. I had to go find it myself. I priced replacement of them emblem in parts department and it was over 5 times marked up from eBay. I was told it was a different part but upon inspection of both, it was the same. I left with leaving the impression that the person I spoke with was correct about it being a different kind of part. Some times simple things make no difference and the feeling of being superior matter more to some than others. Just a note. Antwon was not responsible for any of this. He was super and made me feel like I should have stayed speaking with him instead of pointing out the emblem as missing to the most available person in service once I noticed the problem.
Paul Donahue is wonderful!!! This was the best car shopping and buying experience I have ever had. No pressure, told Paul what I was looking for, payment limit and he went out in the pouring rain and found my car. Everyone at Mercedes -Benz of Little Rock was very professional, kind and helpful. Made me feel like I was part of their family. Highly recommend.
I needed to reset my mbrace and Kym Phillips worked with Matthew and had the problem solved in one day. This has been an issue for over a month, but my highest compliment goes to the outstanding kind Customer Service I get each time from Kym. She is the friendliest rep I ever worked with. I am happy with the whole encounter every time. Job well done Kym. See you next time.
Took my CLK 350 in to repair a headlight & check out AC system. The service person told me I needed to replace the rear tires and AC motor. Picked the car up and paid $1,900. I was told the headlight was working. I drove a few blocks and noticed the headlight was still not working. The service took 6 days and still no headlight repair. I took the car back and waited a weekend and a couple more days for a headlight replacement which was $500. I was never offered a loaner car.
The staff in Little Rock are friendly and professional. My assigned service assistant is Kym. Over the visits, she has gotten to know me and my quirks. She???s a good communicator. She???s knowledgeable about the business. I couldn???t be happier.
From the time we stepped on the lot we had a great experience. Joey Sullivan greeted us and was fantastic. This is the second car we have bought with him. Everyone from management (Kevin) to the FI were very professional.
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