Used Cars for Sale in Glen Allen, VA

This is our third Subaru, purchased through Harry. I think that says a great deal about this person. If we didn't feel like we were being treated fairly, we would have never purchased the first one. We love the car, but that is only half the story. The dealership is like a family member to us. The people in the sales, service and parts departments are first class. I am always treated as if I am their most important task for the day, and they do everything in their power to accommodate me and my request. They are good at providing advice, but not before they listen and understand what it actually is that I am requesting. As I tell everyone, they treat me like family.

Harry was very informative and helpful during the purchase of my forester. And I couldn???t believe how quickly I was able to get through the paperwork. It was a good experience.

Second car I have bought from there and each time I had to have repairs made within a few days of purchasing. Now even not two weeks later it needs an oil change as well. Few days after I got it home I took it back cuz it needed brakes and rotors.

I took my 2010 GMC Terrain into the dealership to be worked-on. It had over 180,000 miles on it and had held up pretty well but I was thinking of getting a new vehicle this fall. I found out that the engine on my 2010 Terrain needed to be replaced which made my decision for me. I asked about the 2018 Terrains they had on the lot; they had a medium price one in white. White was not one of my preferred colors but there were some good reasons to pick white, visibility to other drivers being a major one. The vehicle is a bit more comfortable than the 2010 version I owned, something of importance when considering the amount of highway miles I rack up, and the climate control system feels more capable of maintaining a chosen comfort level than the 2010. There are some down sides to the vehicle. It’s method of shifting requires pressing buttons rather than moving a shift lever of one type or another. This will take some getting used to but represents an inevitable change in technology that will have to be faced sooner or later; like smart phones or those touch screen all-in-one soft drink dispensers that are beginning to show up everywhere these days. The push-button start is a similar technological change, however, it means you can leave your key in your pocket without having to fumble it out to open the door or place in an ignition. It is almost like having a biometric security system, but not quite. A further technological change is that the vehicle’s engine will turn off when stopped at a light or for some other reason. This can conserve fuel, but it also means that the vehicle’s engine has to start again before you proceed – no more street racing from a dead stop but better miles per gallon. The ride is smooth and quiet, a major selling factor when I bought the 2010 Terrain, but in the 2018 it seems even smoother and quieter. There is a sense of being protected from the outside that makes the 2018 Terrain feel safe without even considering the various built-in safety features and On-Star coverage. While I haven’t done much more than drive back and forth to work, I am very happy with my new vehicle. Concerning the staff of the dealership, I’ve always been very satisfied with my interactions with the service department. All of the employees I’ve dealt with have been friendly and accommodating; I would recommend their services to anyone. My recent interaction with the sales staff has likewise been positive. It seemed that everyone knew who I was almost right away. I was pleased that they had the trailer hitch removed from my old vehicle so that I could see about installing it on my new one. While I wasn’t that concerned about it at the time, Mr. Ayala had the good sense to get my On-Star coverage switched over and set up my Blue Tooth phone connection before I drove off the lot. His set-up worked which I found out one night while driving when a phone call came in. It is a very nice feature. All-in-all I would have to say that my experience has been overwhelmingly positive. I could have gone anywhere to look for a new vehicle, but I didn’t need to. Haley Buick GMC had the right vehicle and it has the people to help keep me on the road.

After making an initial diagnosis of the likely problem, I contacted the dealer, got a speedy appointment, and followed up with a review of the apparent problem. The dealer concurred in my assessment and was able to complete the repair within 24 hours of the initial contact.

I was pleased with my visit, and purchased a new vehicle.

Repair was completed quickly. A loaner car was ]provided as prearranged

Will was an excellent agent of the dealership. He was knowledgeable and offered me the very best options available.

Wow wow is what I have to say regarding Mr Brian Parker. I have absolute confidence in Mr Brian.He is far the best and most professional auto repair manager I have seen and I have been around the block. Mr Parker treated me with respect and dignity. Mr Parker I thank you for your help and you are a true professional. I hope your company have more employees like you. Thank you and my vehicle is running great

Mike was the absolute best. He worked with me while I was having difficulties with Carvana giving me a terrible car. He was patient and kind, I would def recommend his services to anyone.

thank you to service department the car runs great and looks fantastic!!! i had a great experience and will continue to service my car at Midlothian Mercedes-Benz!!!

Very good experience with the maintenance Associate Michael Moore. He listened attentively and did an excellent job of keeping us informed. He is a very good customer person. Was very pleased with our experience. Thanks to him we are very pleased. Thank you very much. Best Regards Bob. .

I've used Heritage Chevrolet as my only point of service since I purchased my 2008 Silverado in 2007 and my Wife's 2008 Tahoe, in 2008. Donnie and Jesse have always treated me and my issues very well. When I call they know who I am and they treat me as though I'm their only customer. They represent You and Heritage very well.