The sales members treated me politely and we're NOT pushy at all. Pricing was transparent and they worked hard to make then pricing attractive. The service members are very kind and helped me out get the right options and accessories. They also we're very accommodating to my work schedule.
This is my second car I have bought at this dealership. BUT, this time was
over the top fabulous because of Kay Mcmillen. She was so fun and no stress
at all to drive and buy a car. GREAT experience just ask for her and your worries are over.
I had the best buying experience yesterday thanks to Ron Yinger! He was awesome through the whole process, super nice and patiently answered all my questions and made me feel at home. The one reason I don't like car shopping is bad experiences with the stereotypical "car salesman" types and Ron broke the mold. My whole family drives Minis and I can say that we'd tell all our friends to go buy a Mini from Ron. Well done, and he was definitely the reason that Mini Seattle will earn my business again in the future.
I have dealing with Seattle Mini since I got my first mini in 2008. I leased and was very pleasantly surprised by the excellent customer service. I have worked with Jay Hammon each time I have leased a Mini. He has provided excellent service so much so that I leased my last mini from him while living in New Mexico. He was very helpful and worked with me through email and phone to facilitate my picking up of my newest Mini. Jay helped to keep track of my car so I could arrange flight up to Seattle as soon as it came in. He even picked me up from the airport! I have recommended friends to Jay and they were very happy with the service and follow up he provided. The service center is always helpful too when I have to take my car in to be serviced. I love my Mini and when it is time to get a new one I will have Jay help me again.
I went into the Seattle Mini dealership with my two rowdy boys prepared to feel like I didn't belong. I was pleasantly surprised that they took my young kids and their volume in stride. I was also expecting pressure to buy more car than I had budgeted, but again, Surprise! Jay Hammon held to the numbers I gave him and even found me a few options to choose from so I wouldn't feel like I was settling. I really appreciated the staff there and their professionalism, friendliness and patience. I would definitely recommend checking out this dealership and will check with them when I'm ready to trade in my Mini, which may be never!!
Ask for Dane. If you tell him Chris sent you, he will laugh - because truth be told I am not a typical customer and I ran him through the ringer buying my GT plugin hybrid Outlander. Although born here, Dane spent a lot of time on the East Coast and thus comes across as an East Coast "car salesman" EXCEPT for some critical differences:
1) He not only knows what he's talking about when describing these amazing hybrid 4x4s but knows when there is something he does not know....and is thus open to learning more from customers. He also fully admits the cars shortcomings. It is easy to underestimate how critical this is in a salesperson when one is considering such a huge purchase.
2) Honesty and trust lead to successful deals. They also lead to successful after-sales relationships. No matter the issue, Dane - and by extension Younkers - was there months after the sale was completed. Every time I return - even for merely getting the license plates attached or asking weird questions - Dane answered back immediately, politely and enthusiastically. "Car salesperson" is not an easy job. They don't make much $ and are some of the most maligned workers in this country. They work long hours and put up with customers suspicious of them before even meeting them. Dane handled that role very well. He's a "real" person who I found easy to trust and the kind of guy you could call a friend after the deal. The overall experience at Younkers was very laid back, easy and commendable.
I was able to purchase a truly exceptional Golf turbo diesel! My salesman was low key & helpful in every way. When I decided to cancel an extended warranty the finance manager (Joe) was also very helpful. I was able to drive to the dealership & pick up my refund check with no difficulty. The cars that Quality Auto Center has in stock all seem to be exceptional.
I would not hesitate to recommend them to a friend!
We went to this dealership last weekend. Me and my wife visited here to check out the mini cooper s before and mike assisted us. He offered us good price at the front. We ended up buying pre-owned mini at the different dealership and it was a mistake. Their customer service was incredibly bad... If you want to buy yourself a mini and would like to have a good customer service, go to this dealership.
The representative was really nick and affable. When I have questions, I asked then they would respond me quickly. Even though I was not sure about any things such as this was my first time to buy a car.
I chose this dealer after a negative experience with the dealer closest to my home. I had shopped for a convertible for a year and had narrowed my choices to a Mini, a Fiat, and Buick. I test drove multiple times (except not the Buick) and then did online research on pricing. NW Mini was exactly as it represented itself to be. I ordered the exact Mini I wanted, at good price, no fuss no muss and I am excited to be receiving it in January or so. So, although I haven't actually technically purchased it as it hasn't arrived, I am 100% happy with the experience. The only drawback is that it is about 40 minutes down the road. However, I did not have to go in to the dealer to make my order. All was done electronically via email.
Northwest Mini's staff were wonderful to purchase a car from!! Brandon answered every question I had before and after I bought the car. He is very knowledgeable and helped me make the perfect choice and I couldn't be happier. I would highly recommend visiting Northwest Mini to everyone!
From test drive, to purchase, to service, Northwest Mini is fantastic (and worth the drive from Bellevue to go to Fife rather than the OTHER local Mini dealership). Everyone is friendly and technically knowledgeable about the cars, and genuinely excited about the product they sell.
Rocky was absolutely the BEST car salesman one could ever deal with. We went to NW Mini to just walk the lot and get information. Rocky's NO PRESSURE mannerism paired with his infinite knowledge about MINI and the company put my husband and me both at ease. He listened to my preferences and found several cars that would match. We didn't buy but walked out with NO pressure to return, and a sincere thank you for coming in. We ended up returning the next day and bought the greatest 2 door hardtop Mini Cooper. I LOVE the size, zippy steering, and 38 mpg! Thank you Rocky and Northwest Mini for a great car buying experience.
This car buying experience was one I've never had the pleasure of experiencing. I have been working with Brandon. We looked at numerous mini's on the lot and just couldn't find the "one" I was looking for. Brandon suggested that I order one with everyone I want. I was a bit skeptical at first but he made is easy and fun! We sat down and went through every option etc. Brandon placed the order the same day. He would text me about every two weeks to let me know how my mini was coming along. When I ordered it he told me it would take six to eight weeks. It took seven! When I went to pick it up he had it under a car cover in the showroom! It was and is absolutely everything I imagined! It was worth the short wait to order the car with the options that I wanted and not settle for one on the lot that wasn't quite right. Brandon really emphasized that I should get what I want and that it's the right fit for me. I've had it for almost two months and Brandon still checks in with me to make sure the car is working well and to see if I have any questions or concerns. It really has been a pleasure working with Brandon and the rest of the team at NW Mini and I will certainly do business with Brandon again!
We have had a great experience so far with our 4 door Mini Cooper. The buying process was easy. We felt no pressure just helpful positive people ready to help us and answer our questions. Brandon was so helpful and has been great at continuing to communicate with us. We had a great "second date" with Joe and learned so much. He was enthusiastic and so knowledgable. He really knows his stuff and said we could meet again for a "third date" to learn more about the many things that our Mini can do. We are averaging 39.9 MPG in green mode so our Mini is proving to be a truly fun and efficient ride. Thankfully, we have not required any repairs but I would anticipate that the repair crew is as enthusiastic about the product and as devoted as the rest of the staff to providing great customer service.
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