Best service that we have ever encountered!
November 5, 2018
My husband and I were looking to buy a new truck and were really looking at the 2016 Tacoma's. I had called the day before to schedule the appointment for 12:30 and to our surprise unlike many other dealers that we have dealt with in the past, there was actually someone there waiting for us when we arrived. The gentleman that drew the short straw and ended up with us was Brian Bowley , Let me just say that Brian was Amazing! He didn't pressure us in anyway, he then proceeded to show us many of the Tacoma's (couldn't make up our mind) Then showed us a 2016 Tundra and all I can say is bye bye Tacoma and HELLO Tundra! that was it, we were sold...It was love at first sight! Because we were taking sooo long to make up our mind Brian had another appointment scheduled so he introduced us to Zac Barrett. So now it was up to Zac to patiently wait for us to make up our mind as to what color and so on. Poor Zac, lol he really took one for the team dealing with us as we had changed our minds on color, seats etc,...many times. However Zac was the most amazing car salesman that we has ever dealt with and that is saying a lot! Zac made sure by time we left Toyota dealership with were 100% satisfied. Zac made sure that the whole process was as smooth and painless as possible. In fact everyone that we had encountered that day was amazing. I also want to give a thumbs up to Jeremy Parkes the finance manager that did the financing and got us the amazing interest rate. Not only did he gt us the amazing interest rate but he also explained everything in detail and made sure we understood everything before we signed without pressuring us to buy more stuff like most finance guys do. Now I know this is long winded but I have just one more thing to add.,,, The day that we had purchased the truck we had a few extras added to it, running boards being one of them. We came back the following week, which was 3/20/16 to have them installed and to our amazement Zac came over several times to sit and talk with us while we waited. He made sure we had plenty to drink and great conversation. Both my husband and I were in total shock! Typically once you purchase the vehicle, that's it..their job is done and never hear from them again. Let me finish by saying that this is our first time buying from Toyota, we always went to Chevy and all I can say is Chevy seriously needs to step up their game because I will never go back to them again. :( Thanks you so much Zac Barrett, Brian Bowley and Jeremy Parkes !!! the 3 of you seriously made this an experience that we will NEVER forget. :) Thanks again, Juan and Tracy Luna- Zarate