USAA Car Buying Service Worked Exactly as Advertised
by Lexington Taylors from DealerRater.com
December 4, 2018
Matt did a great sales job. We were in the dealership unannounced several times over several months, and Matt was not always there. Billy and Michael stepped in and helped make the sales experience an overall excellent one. The USAA Car Buying service is the way to go, at least from this buyer's perspective. It relieved a lot of the pressure of buying a new car. Matt answered all our questions and was very efficient in processing the final paperwork. Maher was similarly efficient in finalizing the financing and optional services. Overall, nothing could have gone better. NOTE: we bought our first Subaru from your dealership, and were pleased with the car. One of your biggest sales incentives for returning customers, however is Carmen in the Service Department. She is a treasure--knowledgeable, friendly, engaging, thorough, etc. We may have been able to find a better deal in the region, but Carmen brought us back to your store.
I got in contact with the dealer about a used truck they had for sale and got all of my questions answered promptly. It was a four hour drive for me to react the dealership so I wanted to make sure it was a good truck. We worked out a deal over the phone and I drove up to get the truck. Upon arrival and inspection of the truck it wasn't completely as I was told, few minor issues but still workable. Had one problem that was going to be an issue and went around with the dealer a bit til we worked out a deal on a new adjusted price. Smooth sailing after that and I purchased the truck and drove it all the way back. Been driving it for two weeks now and absolutely love it! Only issue I have is they told me they replaced the lower ball joints and they were put in without the boots on them... so something I will have to fix. But overall a good experience and am happy with how things went. Very nice people!
My son has been a student at JMU for the past two years and has always taken his 1988 Jeep Cherokee to this dealership for maintenance and repair. When his car finally died, they were extremely helpful and supportive in helping him find the right used car for his replacement. They are very thorough and quite reasonably priced, especially for a dealership. The team at Dick Myers is cheerful, honest, and leave me with the impression they truly care about their customers. I rate them 5 star with no hesitation!
I???ve know Tabatha for years, so when it was time to buy a new vechile she was the only sales person I would buy a car from! The entire Valley team was honest, no pressure and easy to work with. Two and a half hours from when I drove up until I left with a new car. Easy!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.