Best dealership experience in every department.
December 3, 2018
Our whole family are repeat Ventura Toyota customers who are always treated with respect. Today for example: I brought in my aging vehicle for an oil change. I was assisted by Raphael for the hassle-free transaction. Having a bit of time, I test drove the 2018 Rav4 Hybrid with Daniel, and we chatted and had an enjoyable time. When I told him about the kitchen remodel we were in the middle of, he completely understood that it would be a little crazy to buy a new car today. I then went across the way to the Crown dealership and looked at Jeeps. While jeeps are great- that place is super sleazy. The sales person who came out and spoke to me was the old school sleazy car salesman with his condescending manner and disparaging low ball remarks about my current vehicle. Their strategy there seems to be to make the customer feel like a dirtbag driving a pile of garbage. Not really sure how that might work for them, but as I was leaving to go back to toyota the guy was actually shouting to me as I crossed the street trying to sell me pretty much anything... So if you've been with Toyota for awhile, you might forget that these analog experiences happen at other dealerships. Toyota of Ventura is our happy place; whether buying the Toyota brand or a used offering of a different make. They treat you like friends and family.