Buying Certified Pre-Owned Car Experience
December 3, 2018
I went to purchase a certified pre-owned Nissan Leaf at this dealership and worked with a great salesman named Brandon. After purchasing a 2015 Leaf, I drove it home and the first thing my wife noticed was that there was a very noticeable dent in the rear driver-side door. I was disappointed as I hadn't noticed the dent on the lot (the car hadn't been washed yet and I couldn't see the dent with it dirty.) I decided to take the car back and just see if they'd be willing to fix the dent, but I wasn't expecting the response I got. After telling them about the dent and another issue I was concerned about (it felt a little shaky like it needed an alignment also) they said, "Well, it sounds like you're not happy with your purchase. Would you like to just trade this one in for another car?" I was pleasantly surprised with their care toward my satisfaction as a customer! I was able to pick out a different 2015 model (one that I felt drove better and was cosmetically in better shape) and there was no extra charge. The salespeople I worked with were excellent and I would definitely recommend this dealership to anyone wanting a Nissan!