I had a 13-year-old car to trade (very sad; love that car) and cash to spend on a new used car. Matthew was excellent to work with after searching online, finding one I thought would work, confirming its availability and then finally arranging an appointment and test drive. I felt listened to, understood and absolutely valued as someone important to him that day and the dealership overall. The whole transaction was smooth ??? and I wasn't the only one. It seemed to me that day that all of the sales people and customers were having good experiences. They must be doing something right! I would recommend Matt and Shortline without hesitation.
I feel like family here with Evan & Ian (the twins) These 2 are an absolute pleasure to work with on any level of purchase and cant forget Jordan the #1 man that makes these deals possible. I cant say enough I want to thank all the employees a Tynans Nissan For being so friendly and always greeting me and my family at the door. Always a pleasure Louis Benavidez
I had a nice experience at EchoPark. They did not pressure me at all. They let me take my time and make sure this was the right decision for me. Facilities are nice, cars are in great shape. Overall a very good experience. I would recommend EchoPark for sure.
The service department was sketchy at best here for a long time. I do have to state my last visit was much better. I arrived for my scheduled appointment and was horrified at the line of cars as historically they were very slow in getting to and returning my vehicle in a timely manner. This visit it was done early. They also did almost all of what I asked which is much better than usual. Historically they would tell me they rotated and adjusted tire pressure when in fact they did not check tire pressure. When I questioned why the gauges said it was off they said it was the gauge. I double checked when I got home and sure enough they hadn't done the work. This time they didn't replace a break light I had asked to have done but did get all the other items done and done well. Big step in the right direction! Thanks to whoever is now running service as the changes for the better are definitely noticeable!
Doe was a great help to me in locating the best type of car for my 16 year old daughter. While we didn’t buy while we were there, we’re keeping in touch in case something comes in. Thank you for your patience with us and our picky car buying habits!
We did not buy from them. The one year old car with 30,000+ miles on it was priced above the norm, even by Kelley Blue Book standards. No negotiations available. So didn't buy. Nothing more. I'd recommend people to try, it doesn't hurt. But just be weary, you lose 3 years worth of manufacturer warranty, in just one year.
Buying process, quality of repairs, facilities rated 3's, because it wouldn't submit as "n/a". So these are not a true rating. Wanted to rate "n/a".
Raul responded to my request for a test drive right away. The car was in very good condition both for the interior and exterior. Financing was fast and I got the same rate as my bank. Hertz made everything easy. Thanks!
by Ed "Automation Engineer" from Morrison, Colorado
September 2, 2013
My agent Robert Hurd was excellent. I had no pressure what so ever. He answered all my questions and gave me the service I wanted. This is highly unusual with other dealers that I have worked with. I am very pleased with my experience with Hertz and Robert Hurd. I would recommend him to my family and friends.
Sent in inquiry, spoke to Raul, set up a time to test drive the car. The car was immaculate! Low miles, beautiful!! Don't let the name Hertz deter you from checking out their cars!! Very well taken care of! Raul worked really hard on getting me the BEST financing available!! In and out in an hour and a half or less!! GREAT experience!! Never had such a smooth car buying experience!
Bought a used GMC Yukon from SAG and unfortunately have had to deal with the hassle of bringing the vehicle into the SAG service shop more times than I anticipated for a vehicle I have owned for only a little over a month. But Service Mgr Mike Ardolino has consistently provided me with outstanding customer service and repairs at very reasonable prices even after my 30 day dealership warranty ended. I can say I will always take my vehicles to Mike for any and all auto service needs in the future. Thanks Mike!
We did a lot of research and new what we were looking for. The associate (Dan) made us feel that he was buying the car with us, making sure we were comfortable with our decision and no pressure. My one gripe overall is that cars that require a fob in lieu of a key need to come with two up front or the other one sent later to us (at my expense) rather than me having to make another trip to have another one made.
Tramica made our car buying experience a wonderful one. She listens to your wants and takes your budget into consideration to find the perfect car, even if it takes a couple attempts she made sure we left 100% satisfied. I would definitely recommend them and rest assured, there is never any pressure or rushing you into a decision. Thanks again!
Good experience, but double check the offered warranty
by New2CO from DealerRater.com
December 3, 2018
Dean made the purchase of a used vehicle as painless as possible. It was s fairly quick and easy purchase and Dean was pleasant throughout. Pablo in finance was also helpful. We never felt any pressure. However, we at first opted for the extra warranty. We were not told until The final signing that it is a 50% (them) 50% (us) coverage. Also, it is advertised as a three year/100k mile, and much of this period was already covered by the manufacturer at 100%. In the end we purchased the vehicle without the extra protection. We are happy with our minivan!
Amazing courtesy and respect from a used car dealer. They honored a price I saw on the internet the day before, even thought the sticker was higher when I came in. Professional, polite, knowledgeable and a very efficient buying process. The used warranty they sell is outstanding and their no-document financing is second to none. I was just blown away on how great everything was.
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