We were on vacation from Nyc with my wife enjoying West Virginia when our car started shaking and baking and could barely move without severe shaking. Being that this was our sole means of transportation too as well as BACK from our trip we were distraught and didn't know where to turn. This is where Mike in charge of the service desk and Nissan stepped up and in. After explaining our dilemma to him even despite there shop being very full and busy with other repairs, Mike prioritized our car. Took some doing to find out what was wrong but after some serious diagnostic challenges it was concluded to be the rear drive shaft. Parts were ordered and our car was fixed within two days time. All the time Mike coordinated with us a car rental place so we could still enjoy our vacation, supplied status updates when I called which was several times and again had our car repaired as soon as possible. This was important to us as if its early in the day when the parts arrived and car repaired we would not have to spend more money on a hotel as we would have had to pay another night if it had not been repaired early in the day. His patience with us, kindness and empathy went a long way to turning a bad situation into a bearable one. He even assured us we would be fine the trip back 570 miles to Nyc with a new rear drive shaft, and we were!! Car ran like a top and we arrived home tired but safe and sound. Hats off to Nissan and their mechanics, employees and especially Mike at the service desk for showing us some southern hospitality and great customer service in our time of need.
It's a great little dealership. I was looking to trade my Jeep Commander in on something fuel efficient. I chose the Mirage as my commuter car. They have been great from the buying process, to the maintenance work. You hardly see a dealership honor warranties without trying to nickel and dime you. Will always buy from them as long as they're open.
Unsolicited shout out:Dutch Miller & Nathan Graves
by Martin Laubach from Huntington, WV
September 20, 2018
I just did something that I swore I would never do again, which was to buy a new car. What finally sold me on a 2019 Sorrento with a V6 and AWD is the 20 year and 200k mile warranty and the 5 year zero percent financing. i want to give an unsolicited shout out to Kia and Dutch Miller Kia in general, and to Nathan Graves and the sales manager in particular for working with me to get all of my needs met. I acknowledge that I am not the easiest customer, especially when I am doing something I never would otherwise, but they went the extra mile to work with me. They knew I like to travel and wanted something to pull at most a 5000 lbs travel trailer, and the 20 years and 200k warranty should keep me mobile well into retirement. Thank you guys!
Wife already had what she wanted to spend and payments set. We had set up a meeting and the dealer showed us to the vehicles of choice (sportage) location. He did not go with us initially but came after a few minutes. We like that as it gave us a chance to look at the different types and kinda decide on what we liked and what we want in extra depending on the different in prices. We got to test drive the vehicle and it basically sold itself. Plus like the extra warranty.
Beautiful facility! The staff was great and greeted us immediately, they asked a few questions and then I drove a car, 20 minutes later it was my car. Greg Hollan and James Hatfield treated us great and they were fast. Highly recommend.
Original listing on cars.com led us to Moses Factory Outlet and the purchase of a used Dodge Charger. Sales and finance team worked to get us where we needed to be. Very persuasive and offered several different options/warranty options to best fit our budget. It was a pleasure to work with them.
Very good experience with the sales and finance teams. Quick and easy buying process. Everything was explained to us in a polite and respectful way. Thanks Moses of Huntington for a memorable day buying our new GMC truck
It is a pleasure dealing withMoes of Huntington. Nice sales and finance team. Very helpful and curtious. Very good maintenance department. Friendly and considerate. We have purchased two vehicles there and both were good experiences. Highly recommend Mose of Huntington.
I went to Glockner, South Point Ohio, for a oil change on my Ford Transit Connect Van. This was my first time there. They were polite, I felt welcomed and the did a very prompt service and reasonable priced! I think I'll go back to them for more services for my vehicle.
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