Best Service (and Sales) Dept in the industry!
November 8, 2018
Without exception or peer, Paul Miller's Service Dept. is the most professional and knowledgeable in the automotive industry - mic drop! Other auto service dept's should take a lesson from them on how a service dept should be run. It's not easy but somehow these people know how to do it - in spades!!! Salina Cancel, the dept's manager, is beyond awesome!! And so is my main-man service adviser, Mike Rose. Not a thing he can't do for me. He goes wayyyyy above and beyond for me. He could work for me anytime!!!
I've bought cars from Paul Miller over the years MAINLY due to how they run their service dept. The General Sales Manager Paul Gavel runs the sales dept like a well-oiled machine. He's been my go-to guy for cars for literally decades! 911's, GT3's, Panamera's, Macan's, etc. He's the REAL DEAL!! No BS, honest as the day is long and delivers on everything he puts his name on, and then some. And so are the rest of the sales team. Such nice people! Truly unique in the car business. BTW, I presently drive a '17 Pano Turbo and my wife has a '17 Macan. Think we like Porsches??
The entire Paul Miller staff are attentive, professional, return all calls, are extremely courteous and really know EVERYTHING about Porsche automobiles. Ed Kopec, the General Manager, is also one of the nicest, friendliest guys you could ever meet with a "GM" title. Also, no BS, honest and would do anything for you - anytime. Never walks around with that "Hey, you know who I am? I'm the GM around here and I'm a very important person" air about him. Just a warm, down-to-earth guy. I challenge anyone to find ANY car dealership that's run and managed, with a staff, like this one.
Yeah, I love this dealership. And, NO, I don't work for them nor did I get any free GT3RS' or 918's to write this review.