Special thanks to Brett Smith, Keith Nesbitt and team on a wonderful car shopping experience! The whole team at Porsche Annapolis met my needs from start to finish making the process smooth. The deal was transparent and the team provided service with a smile. It’s reassuring to know that the team members believe in the quality of their product and are proud to work for the company. Also, Keith is passionate about the technology offerings in the 2018 vehicles and took time to explain all of the new upgrades and apps. I am/was super impressed with his knowledge! What a difference 4 years makes on the technology front! Go, Porsche! Danny was excellent in the administrative department; he took time to check and triple check all of the paperwork; he also gave me a follow-up call as promised on Monday. After 3 years in the Porsche family, I’ve finally found my home dealership! Overall-EXCELLENT! Thanks, Porsche of Annapolis!!
Anticipating the unexpressed & Exceeding Expectations
by K.Olopade from DealerRater.com
December 4, 2018
Most car buying experiences are often wrought with the misfortune of a dealership who's not it tune with it's clients until Audi Silverspring. I met Ryan Henehan [Inventory Mgr] while waiting for information about a specific trim but he personified the understanding of a certain culture of leadership that titles do not make leaders.His understanding of "Taking Ownership" is why we ended up buying our vehicle here. Ryan possesses an acute sense of Relational Intelligence from his measured words that had succinct impact,to exemplary follow-up even when i'd expressed that I was moving on to other alternatives. Ryan isn't part of the sales staff but I tell you,he became the most important person to whom my wife and I committed our loyalty. Mile One is blessed to have such a dedicated team member within her organization. He convinced me. F.Olopade
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
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