Excellent Service Department
November 5, 2018
I have had a Toyota for over 35 years so I have been to many dealerships. Toyota dealerships run from excellent to well meaning but incompetent to absolutely reprehensible. When they are good, they are very,very good and when they are bad they are horrid. This was my first experience with Germain and I'm very,very pleased in every way. From the moment I arrived I was treated as a valued customer. Peggy M. obviously knows how to keep customers happy. She listened to all that I needed done now that my Tundra has 100,000 plus miles and got things in motion very efficiently. After the technician had a chance to look at my truck, she took me back and we all went over the details. There was a minor issue that I hadn't noticed and one of the major concerns I had turned out not to be needed yet. One of the greatest concerns any new customer has with a repair department is trust. After talking with the technician I was confident that a) he knew what needed to be done and could do it the way it should be done, and b) he was not suggesting repairs that were unnecessary. I could certainly see that the service department was very busy but my truck was ready more quickly than I expected. If I were the owner's brother I can't imagine that I would have been treated any better.