Spectacular Service - superb attention to detail!
November 12, 2014
Initially, I went to the Sonnen location further North in San Rafael, not realizing that their original Porsche showroom (by Strawberry Village) had just completed their remodel and re-opened the week before. I found the staff at what is now Sonnen's non-Porsche Used Car location very nice & helpful, even calling ahead to let the Sonnen Porsche dealership know that I was driving over, they told me to ask for Andrew, which I did. By the way, the newly remodeled Sonnen Porsche showroom is MUCH bigger than it used to be, easily housing maybe a dozen cars inside, it's very sleek, with clean & simple lines and materials, very German. When I arrived, I showed Andrew the car I saw online (on my phone). Andrew apologized & told me that that particular car had already sold, actually a couple of weeks earlier, and it somehow had not yet been taken down from their website. Unfortunate, yes, but in my mind that was surely out of his personal control. He offered to show me similar cars on the lot, and we walked around, took a couple out for test drives & talked about the differences between models, features, upgrade options, how the convertible worked, warranties, etc. - I had a zillion questions, which he patiently answered. I did find another car which I liked, took some pics and left to think it over. Within a 1/2 hour, Andrew sent me a text that it was a pleasure meeting me - and to let him know if I had any additional questions. I sent him a text back a couple hours later - and asked if I could put a down payment on the car that afternoon, to hold it while I headed out of town to work for the next week - that I wanted to pick it up when I returned the following weekend. Andrew said sure, they could make that work - so I drove back to the dealership to do the paperwork that afternoon. As I was admiring what would become my new baby out front before I went in to do the paperwork, a friendly man with a German accent asked if I was buying it and I said "Yes!". He very sincerely followed up with a "thank you for your business, I'm Mr. Sonnen" and shook my hand. I have to confess that I absolutely HATE buying cars and I have had some horrible previous experiences. That was not at all the case at Sonnen. The sales process was a breeze, everyone was super nice, sincere, patient, helpful. Even the financial/contract part was painless & pretty quick. Andrew paid awesome attention to the details - with near immediate follow up on my texts/calls/questions. Even AFTER the car was sold - when I asked how to order an after-market front license plate bracket/holder (via Parts), Andrew even made special arrangements so I could pick it up on a Sunday when the Parts Dept is closed - and later, when I texted him more questions about the phone/cable connectors in the console. My Sonnen Carrera GTS purchase was a GREAT buying experience - THANK YOU Andrew!