I was looking for a Honda Fit and found many listings online. I emailed several asking for the VIN or Carfax. One kept saying it would send a VIN but never did. Another insisted I should call him first. Charlie's stood out because far from hiding, it had posted the Carfax in its listing.
It was a good history, so I emailed late Friday night to say I was interested. Larry responded by email first thing Saturday morning, giving his cell number.
By the time I called he was taking the car to be checked out. When I asked if there was room to negotiate on the price, he said there was some and he'd know more after the inspection. He called back to say that it needed new tires, so he'd gone ahead and had them put on.
He then warned me that it had a broken side mirror and detailed a few cosmetic issues (it was a 2007 model) and quoted a very fair price. My wife and I drove down from Ann Arbor and he handed over the keys for a test drive. All went well and we came back to close the deal.
Matt handled the paperwork very professionally, including the Michigan title application. There were no surprises - the price was exactly as agreed. We got a great car at a great price, and had the best car-buying experience of our lives.
Thank you Larry, Matt, and everyone at Charlie's!
Z was my contact. He has been with the company from the start and is a low key no nonsense attentive business partner. I bought from out of state and he assisted in all the aspects needed to make this a smooth and mutually beneficial purchase. You are in good hands with Z.
Dave went above and beyond to get the truck I purchased ready by staying late and making my pick-up go smoothly even on his day off. He had everything in order for a smooth and effortless pick-up of my new truck!!
I found the truck I was looking for through an internet link. Called and talked to Z the sales man. He was extremely nice. From the point of test drive to pickup of my truck the process was extremely customer friendly and they were very easy to deal with. I would recommend them if your looking for a nice used vehicle.
No hassle. No disappointment. Jay and all the employees were polite not pushy and did not try and sell me something out of my price range. I appreciate the great customer service! My first stop on my next vehicle upgrade.
We have been buying from John for years. He has made our experience with Grogan a pleasure and will not purchase anywhere else. The accounting department was ready for us when we came in and made things quick. We have never experienced any issues and don???t intend to based on the level of service Grogans employees provide. Thanks!
Browsing the internet we found the car we wanted...but was just a bit out of our comfort zone. Taking a stab in the dark we called the dealership to see what the bottom line was that they could take for the vehicle. We told them upfront what we were willing to pay, and what we wanted for our trade. 30 minutes later we got in the car and made the 1 1/2 trip to the dealership. We didn't have to play the # game that many other dealerships play. The only thing I was not impressed with was many repairs had to be made to the vehicle as it had not been serviced yet, which delayed the delivery of the car by some time. The customer service was excellent and definately gave me some faith that not all car dealerships are shady!! Thanks!! Salesperson- Joyce Peters!!!
We had jimmy for our salesmen, he was most professional and honest dealer we ever had. He let us express our concerns and steered us in the right direction without pressure that we have seen from other dealers. He worked hard for us and we drove out with a ram right off the floor!
Jim was fantastic got me into a 2012 chevy and I've never been happier! Went in with the intentions on buying a bigger SUV for my growing family and left with a smile on my face! I recommend Rouen to anyone looking! Also Jason in finance will get you approved and with the monthly payments you wanted! Thanks again guys for my new mom car!
I told the salesperson, what I wanted and they delivered. Also I really enjoyed the ride of the Ram 1500, it was a very comfortable ride.The sales person was strait forward, answered my questions and was very professional.
We drove from Columbus, Ohio to lease a car with Daniel. I had called him a Wednesday said I wanted to lease the 2017 Pacifica that was advertised and turn in my lease. I told him I didn't want to spend much time there because my kids would be with me and I was driving a long distance. He had the Pacifica cleaned and ready to go and all of the paperwork ready. There were no surprises when I signed the paperwork. The dollar amount was everything he said it was. I will only buy a car with Daniel going forward. He is amazing to work with and a great family guy.
Angie Carslanger is BY FAR, the most professional, compassionate, honest and personable dealers I have ever encountered while purchasing vehicles. She was able to listen to our wants/needs in a new vehicle and immediately found the vehicle we truly wanted, and at a fair price! Thank you, Angie. I will be referring anyone and everyone your way!
We drove an hour to Adrian and it was worth it. The vehicle we test drove was as advertised with no surprises. Jake treated us great, and we were out of there in no time. Needless to say, we would make the drive again.
By far the best car buying experience ever. Professional, straight forward and communication was great. We drove 4 hours to pickup our car and it was exactly as the pictures showed and as described. Once we got there our Salesman, Ziad Fakhoury, immediately greeted us, arranged a test drive and coordinated finalizing the paperwork. Heather had our paperwork ready and was very professional efficient. A demo of the car features after signing was nice to get us familiar with all the options. This is the way all car buying experiences should be!
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