First Impressions: Smooth transactions, no surprises
November 5, 2018
My first impressions: Denise was very proficient in sales process and offered me the best value for my trade in. She was the first responder to my online inquiries and followed up quickly with answers to my several questions. Given I took delivery of the first 2016 Durango for this dealership, I was impressed she knew allot about the new features and upgrades over my 2011 Durango. She kept me informed about the expected delivery date since we were planning on traveling with the new vehicle and I wanted time to insure everything was in proper working order before we departed. Noteworthy, this was the only local dealership that was getting the new 2016 Durango Citadel equipped as I wanted. Most were pushing their leftover 2015s, and had nothing in their pipeline. It made no sense to me why I should buy a 2015 when the 2016s were just coming out. All in all, great overall experience. Only minor issue was a misunderstanding on the interior color, BUT it worked better than I expected. Having just received my new vehicle, I would highly recommend Denise and Galeana's Van xxxx Dodge. Am hoping the experience with their service dept is just as good, we'll see.