I couldn't be happier! Bob is so friendly and efficient! Normally i dislike going to buy a car but this dealership is so friendly and courteous, i will only shop here. Thank you Bob, you are great at what you do.
Heather the service manager was very attentive to our needs and ensured our truck was worked on promptly so we would have it available for a planned trip. Alex in service was also very helpful and a key player in making sure a rental vehicle was available while our truck was being fixed.
Eric is very enthusiastic, I made several calls to him today. I am traveling over an hour to purchase a recent trade-in. I asked for more photos and Eric had them e-mailed to me within five minutes. I am also in sales, I understand the commitment to customers is #1 always! Great job Eric! My wife and I will see you soon, looking forward to driving home with our new/used truck. Thank you. Jim and Jody Harder Binghamton, NY.
I can here with my family and i was looking at cars for my next lease. we had phil and he was absolutely amazing. telling us everything about all the cars we were looking at and trying to make the price just right. when it is time to come for a new car, i will definitely come talk to him. he helped us out with so much and we appreciate all he did for us!
Phil was very nice to work with during my process of purchasing a new vehicle. He answered all my questions in a professional manner, was knowledgeable, and worked on getting me the best deal possible.
I had spoken with Eric on the phone about some cars which had been sold when I went to the dealership. He mentioned a Jetta which I thought would be too small for me. Turned ou it was perfect for me. They held the car for me a couple days while I dealt with my insurance company. They even extended the hold but it was worked out. The Finance Manager went over everything and couldn???t have been friendlier. Eric was a professional & everybody at Scranton Dodge deserves Kudos.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Was awesome I had Low Credit Score and Very Limited budget and Down payment was a huge amount But they worked And Got me approved And had got a Beautiful 2013 Ford Focus with only 58k Miles and Payments so Low I Highly Recommend!!!! Thanks Guys !!!!
Very reliable place. Great service. I would give it more stars if i could because I never went to a place and felt like family. Did not jerk me around. Was very straightforward and worked with what I had to offer.
Excellent Customer Service From Salesman Paul Barnes!
by MATTHEWPOWELL110 from DealerRater.com
December 4, 2018
I just wanted to thank and recommend Salesman Paul Barnes who is professional, kind, and worked hard to get me a great deal on my new Kia Sportage. I???ve worked in the business as a Sales Manager and knew I was upside down on my trade. I know how he makes his money and rather him shrug me off for something that appears to be an easier sale, Paul worked hard and stuck with me to get me at a fair price. I will be buying vehicles from him as long as he is in the business.
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