My husband and myself were in the market for a larger vehicle because our family is growing. We are big Honda fans because of our last car shopping experience in another town. The dealership had knowledgeable staff, and made our buying experience easy and comfortable. Before going to Honda of Morgan Hill we researched a few options for vehicles and ultimately decided on a preowned Odyssey with low mileage. We were preapproved for financing on line. We did our homework. The sales staff seemed helpful and friendly. We purchased the vehicle we had looked into on line. Less than 1 week later the battery needed to be replaced. I called and spoke to the salesman we dealt with the previous week and before I told him the issue HE interjected, “if the battery needs to be replaced we will do that.” His knowledge on the subject was baffling since I had not told him what the problem had been. I was under the impression that when you purchase a used vehicle from Honda it has to pass an inspection. And something like a dead battery surely should have been noticed by the service team. The salesman said he’d return my call the following day since he was out of the office. This never happened. I assume the service team and the salesman were aware of the malfunction since I haven’t been told otherwise. I expected Honda to either reimburse us for the cost of the battery or give us equal credit in the service department. I am disappointed with the level of dishonesty proven by this specific dealership. They are the reason people dislike the whole process of buying a car. I will purchase another Honda but I will never go back to the dealership in Morgan Hill nor will I recommend them.
Charlie and Gene were fabulous to work with! Was pre approved before I even drove out there to pick the car up! Wonder to speak with Gabriela on the phone to make this all happen for me as well! Over all very professional and outstanding!! Would recommend to anyone!!
Even though I had an appointment and was running behind my service provider arielle accommodated my recommendations/needs for my vehicle. Also, I did not have to wait so long for my service to be completed. I loved that they provide complimentary shuttle service. The shuttle driver Isreal was very kind and respectful.
My service advisor did an excellent job of informing me what the techs found on my vehicle. He helped me determine how to best care for my vehicle and he arranged a rental for me while my vehicle was there for service.He also kept me informed during the service, and was very helpful.
I started car shopping and reached out to several dealers to find a new family vehicle within our budget and with the features we wanted most. Normandin defintaly delivered! Chris was just fantastic and really convinced us to make the decision to travel 2 1/2 hours to this dealership to test drive the Chrysler Pacifica we ending up purchasing. He worked on giving me options on a couple vans at the price I was looking for. He was very responsive. I had been to several (and in contact with) several dealers, but with Normandin I genuinely felt valued and respected as a customer. That meant a lot to my wife and I. We brought our 10 month old son and all of the staff were very helpful getting the process done as quickly as possible. Thi was great as well and she went the extra mile to final the paperwork and looked for better interest rates on our loan options that would best fit our budget. Overall this dealership felt like they were there not to just make a quick buck, but to truly help customers find what they're looking for at very reasonable pricing. Thank you Chris and Thi for making us very satisfied customers!
Hello, my name is Victor I just purchased a used 2007 Charger SRT super bee from this dealer, and I had a wonderful experience!, the sales man John was very helpful he did not pressure or try to sell me other cars from the beginning he asked if I was interested in the SRT and as soon as I said yes he walked me trough the process, no pressure at all. Ben the accounting gentlemen was great he helped me secure my investment by helping me understand how OEM factory warranty works, to be honest I didn't believe in it and was by far not interested on it, his sincere advice helped me see that a 10 year old car can have some problems even thou it has very low mileage nothing is guaranteed on a previously owned car. Over all the dealer was very clean, all the staff was very friendly and the purchase was very fast no long waiting for paperwork to be done, it was very smooth this dealership truly shows that is a family owned business it made me feel at home and the car reflects that they only sale quality cars that are traded in. I am sure next time am on the market for another car I will check their inventory first.
Very positive staff from initial phone call to working with Finance and driving off the lot! I knew this was where I wanted to buy based on how straightforward and prompt Alex was, I shopped around and this was where I found the best deal.
I went in to get my Service A completed for my GLC. The service advisor Don was great! My only complaint was the chat service. I made my appointment through the chat service and also requested a quote for the Service A. The chat representative quoted me $260 but when I asked the person over the counter, it was over $300. The representative at the register informed me the chat representative should not be quoting the fees for services as they are not an employee of the dealership. Hopefully, they get this taken care of soon because that can be misleading.
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