The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
The representative who made my appointment over the phone was gracious and accommodating. I needed an appointment before I left for a road trip and she found a way to fit me in. She is an excellent representative of your company and dealership. The technician who helped me, Mike, was very efficient and accommodating. He arranged for a loaner car and had my car ready in a very reasonable amount of time. Your dealership always treats us like valued customers.
As always Brady took great care of our Lexus and Mike her counterpart gave us excellent recommendations for new tires. It was timely suggestion since we were going on a long road trip. I would strongly recommend This dealership and their world class services department
Got my car from Jeremy in 2016. He???s great to work with, very patient, professional, and takes good care of his clients. He even follows-up with us 2 years later :). If I???m ever in the market for another Lexus, Jeremy is my go-to. Will definitely recommend him to anyone looking for great customer service! Thanks Jeremy :)
It was Saturday morning to complete buying my Lexus. Daniel definitely needs training or higher leadership has to send him for customer service training. He should know about the basic customer service. He was very bad. Thank you.
The purchase of my new RX 350 was the easiest and most relaxed of any I've had in the past. Everyone at Lexus of Roseville was friendly and accommodating, explaining all the steps in the process and making me feel comfortable. I was never pressured and was given ample time to make my decision. Scott Silverman was particularly helpful. I brought my previous Lexus to this dealership for service, which was excellent, and will definitely return here for service and future purchases or leases.
Scott took all the time needed to answer our questions and concerns. Found him to be very customer focused and easy to work with. We haven't purchased a new car in many years and Scott made our experience with Lexus of Roseville a positive one.
Amazing, patient, kind and intelligent experience!!
by Jesus@23 from DealerRater.com
September 18, 2018
I greatly enjoyed my experience with Lexus of Roseville. Richard spoke to me with kindness and expertise from the get go. I felt confident throughout the entire buying experience and even went out of his own way to obtain the exact specific lexus I wanted. We had some issues during the buying process but Richard and the other salesmen kept apologizing and made it well in the end. I ended up walking out with a Lexus IS 300 F sport!! Loving the car ever since I test drove it! I will definitely be returning to this dealership and recommending it to friends and family!! :)
Joe took great care of us and was able to meet all my wants
by edivine from DealerRater.com
September 5, 2018
It was a real pleasure to work with Joe and the rest of the Lexus of Roseville team, Joe listed to my input and was able to find the car that met my needs. Would definitely recommend working with Joe to anyone. Our last 3 cars have been purchased at Lexus of Roseville and have all of our cars serviced there as well, we always have a great experience with a truly professional staff
Scott Silverman made our vehicle search most satisfying. It was time to replace our car after 23 years. In our search, I had looked at a Lexus, but thought it was out of our price range. While visiting other vehicle dealerships, I got a call from Scott Silverman and convinced us to at least take a look. Scott showed us several Lexus ES350's that were in our price range. We test drove the vehicle and then sat down with Scott to discuss purchasing the vehicle. Our decision to buy the ES350 was based on several factors. Scott was very personable and informative. He answered all of our questions, honestly. Surprisingly, the price was competitive with the other makes of cars we had looked at previously. We were able to agree on a price quickly and were satisfied with our purchase. Secondly, the certified pre-owned program was a major plus in our decision to buy the ES350. Lastly, after test driving the vehicle, we were definitely impressed with the performance and quality of the ES350. Since buying our ES350, we continue to be impressed with the dealership in their effort to ensure our vehicle ownership is satisfying and enjoyable.
New auto purchases can be difficult or easy, my experience was difficult. I was asking for as price match of an offer I received at another dealership nut the wrong color. They fumbled around, stalled, and finally made an offer far from reasonable. After 3 1/2 hours I went to another dealership, got my price, and completed the purchase quickly.
Initially when we arrived, no one helped us and we actually wanted help. One person did acknowledge us and said he would let someone know we needed assistance as he was with a client. The other person that was with a client and right by us said nothing. It wasn't a big deal because usually we are attacked when we go on a lot...this was polar opposite. The man who acknowledged us came back out, noticed that we still hadn't been helped and said he could help us know since he was done with his client. We really appreciated that he initially just said something to us and didn't just ignore us. His name was Seamus, not sure of the spelling.
BEST customer service ever! Todd Ritter and his team are the best. Treated me and my Mom the best out of multiple dealerships. No pressure and very knowledgeable of product. The other dealerships did not take us seriously because we were women and did not know their product or didn't have a lot of inventory on the lot. I will definitely be referring them and go back when I need to upgrade. :-)
James did an outstanding job with our Euro delivery order last summer by providing a loaner car because 2019 model was not available at the time needed. His straight to the point approach, great customer skills and smooth transaction made us bring our friends to MB of Rocklin. They ended up buying a similar car!
I???ve repeatedly had prompt and good service from this establishment. In most every situation, the service department has remedied my car issues the first visit.
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