First Class Service and Deals!
November 29, 2018
It turns out, buying a car from a dealership can be a PLEASURE. Christian Vernaza and the other staff members were extremely (and authentically) friendly, thoughtful, and accommodating. Not once did I feel rushed, pressured, or neglected. Instead, I was pleased to be given plenty of time and attention for the two different vehicles I test-drove, and to be ASKED how I wanted to proceed. They truly demonstrate their family-owned-and-operated commitment to serving the customer. The excellent warranty further proves this. In a world that is becoming less personable all the time, Christian and the Ed Carrol Motor Company were refreshing. After shopping at several other dealerships and looking online, I saw that the Ed Carroll Motor Co. had a lower price than other dealerships for the vehicles I was looking at. I am supremely glad I decided it was worth the trip from Longmont to Fort Collins to check out this dealership. After leaving an initial message inquiring about a good time, I was promptly contacted by Christian Vernaza. We arranged a time that same day (at my convenience). Upon arrival (I had come early), I was greeted by friendly staff members and offered a beverage. I browsed around a little, and then was greeted in person by Christian. He had already pulled the cars I was looking at to the front, and seemed very knowledgeable when answering my questions. He offered test drives, and both the 2017 Tiguan and 2018 Golf Sportwagen were very nice. After finishing the test drives, Christian asked me how I wanted to proceed instead of immediately assuming we would talk numbers like the other dealerships. I did decided to sit down and see their offers, which were far better than the other dealerships I had been to. I'm sure it helped to expedite the paperwork process that I came with a pre-approval from my bank, but the paperwork went quickly and smoothly. They were forthcoming and honest about details of the contract, and always asked if I understood or had any questions as they explained. It is understandable why people typically dread buying cars from dealerships, but the Ed Carrol Motor Company and its staff prove the experience can be positive and even pleasant. I would highly recommend this dealership, and Christian for your car buying experience. Jeremy