I had a great experience at Falcone from start to finish! Tiffany was super helpful and made purchasing my VW Jetta fun and easy. She was very knowledgable and took the time to show me my vehicles features and how to use them. She also helped me return my rental vehicle which was greatly appreciated!
Powerful and comfortable and stylish
by GennyK from Del Haven NJ,
December 29, 2018
Comfortable and smart interior, sporty handling. Looks good on the outside, plenty of space in trunk, seats fold down very easily. Good all round visibility
Being the 3rd Subaru I've picked up from Falcone I walked in knowing Alex (my salesman) was going to get me into the vehicle of my choice without pressure. He was able to walk me thru what model would best suit my needs and all of the new features of the car. I've been to my local dealer up north and was less than impressed. I decided to give Falcone a chance after hearing great things. I made the drive down to Indy and haven't been happier. Thanks to the entire staff that works to keep us customers happy and coming back.
Basically a good vehicle with bothersome flaws
by Daktuh from Harrisville, NH
December 23, 2018
Mechanically sound, good fit and finish. Excellent fuel economy for an awd suv, excellent safety assist features (Eyesight)
Horrendous user interface for all infotainment - I have never sworn so much at a car - all electronic controls were counter intuitive. Some were just plain stupid such as when putting car in reverse, as rear view camera comes on there is no way to mute stereo which is set at same level/station as when the car was last turned off! Even the window controls operated the opposite way I have been accustomed (down position of switch feels like it should be up, etc.)
Another con, I found the seat cushions to be too short (inadequate length under thigh towards the knee) for long trips.
Very odd that a car that could have been so good, struck out in such basic, easily correctable ways. They should fire their electronics designer and borrow some seat ergonomics know-how from the Swedes or Germans - and they will have a very good car!
I called this dealership to get new tires on my sons car. I got a timely response and was able to schedule an appointment easily. The service was prompt and the price was right. Would definitely recommend.
I love driving it!
by 1st Subaru from Hermitage, PA
November 24, 2018
This car meets all of my needs, and I feel very safe driving it in all weather conditions. It is easy to get in and out of.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Nice vehicle, we like it.
by Russell from Lexington, KY
December 19, 2018
Our 2017 Subaru Outback limited 2.5 has been a very practical and reliable vehicle for us. Extremely safe with eyesight safety suite. However, the interior needs to be a bit more luxurious. The engine, road and wind noise were basically unacceptable. I remedied that by extensive soundproofing on teh doors, floor and cargo area.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Great Touring Car!
by Jill S. from Carpinteria, CA
November 15, 2018
The Subaru Outback 3.6 Touring car is comfortable and has all the bells and whistles including back up cameras, hands free phone calling, great sound system, sun roof/moon roof, leather seats, climate control, keyless entry etc. I love this car and how powerful it is in going up hills.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Great customer service! Pleasant environment and friendly people. All service options were explained to me in detail by Marshall. This made my decision much easier. A dealer is only as good as its service dept.
Reliable and practical mountain vehicle
by subarusnowboarder from Denver, CO
December 18, 2018
While it's not the most eye-catching or fun car on the road, it certainly is very practical and a great bang for the buck. Great in the snow, good on gas and very roomy inside.
I saw a 2011 Honda CRV 4WD online and came to check it out. I was immediately greeted and helped. They brought the car around and we test drove it and checked it out. Definitely enjoyed the speedy service they provided. The staff was also nice and the environment was welcoming. Thanks very much guys. It was a big team effort.
Great car for commuting and heading for adventure
by Marty from Seattle, WA
January 3, 2019
This is my adventure car. It is great in the rain and snow and for heading to the mountain trails. The ground clearance is great for the rough mountain roads. Love it.
My recent car purchase was by far the best I've been through across 3 states. From the beginning I felt like Mike was transparent and honest. I felt like he treated me fairly on both the trade-in of my old car and the purchase of the new one. I don't say this lightly, but this is not the last time we will buy a car from you and Mike. I will also recommend both your dealership and Mike to people I know looking for cars in the future. Thank you for a good experience! Randee Hatcher
Awesome Customer Service and vehicle inventory.
The best Financing options and service ever.
This was my 7th car and bought it for the first time from Audi Indy and my experience has been the best so far compared to any other dealership in town.
Donnie Jones was my Sales Agent and was very professional and understanding of our needs and helped us with the entire process to precision! Also the entire Finance department are rock-stars!
Thanks for the amazing experience of car buying and helping me keep my faith in good salesmanship and ethical processes!
Than you so much!
Cameron worked hard to find me the best vehicle for my driving lifestyle. He helped me find the right fit. Best of all he did not over sell, he found the options I wanted without tons of things I did not need or want.
Great car selection, not the best customer service
by Joe from indy
December 11, 2017
Searched for a car online and went into the dealership knowing exactly which new car I intended to buy. Great facilities and inventory. However, it's clear that the staff isn't used to seeing folks of different ethnicities. I received several pointed questions asking where I was from, comments on my accent, and questions about which languages I spoke. All of which were quite comical as I was born and raised in Indiana, with parents and grandparents also from the Midwest and have the most "Hoosier" accent around. Ultimately I was able to ignore the rude comments/questions but left wishing I had given my business to another dealership. But the deals at this location are much better than the ones on the north side, so that was the ultimate decision-maker. North side treats you right, but the south side is better value in terms of cost.
Chris was a very helpful salesman with great follow up. When I realized that the car I was there to see was not a good fit for me, he asked good questions about what I was looking for and made other vehicle suggestions that would match my needs. His follow through via phone and text message was thorough and helpful.
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