Subaru Outback for Sale in Hackettstown, NJ

Very disappointing. Car I intended to buy was sold out from underneath me. Poor communication between sales staff. Would never recommend your dealershi nop to anyone.

Great time buying at Paul Miller. Great, personable staff.

This dealership is great - they don’t surround you like a bunch of sharks. They are knowledgeable and nice. The service department has been great as well.

I had a great experience buying a new Subaru at this dealer. They gave me the best price on my trade and the lowest price on the new car of any Subaru dealer within 50 miles. The sales, service and finance staff were all a pleasure to deal with. There was no pressure at all and things moved along very smoothly. I've dealt with other dealers in the area and this is by far the best. I would recommend them to anyone.

I very highly recommend buying a car from Mula Auto Group. I was pleasantly surprised to see that most of the cars on the lot were not sold "AS IS''. Instead, the majority of the cars were being sold with a" FULL WARRANTY" on the ENGINE and TRANSMISSION! It doesn't get any better than that when you're buying a used car. Nick, the owner was very professional and helpful. He assured me that whatever item on the car that I wasn't pleased with, to bring to his attention and he would make sure that it's corrected before I take the car home. Namely, the windshields were replaced and all of the fluids were checked for me. Nick is a man of his word and this reflects favorably on his character as a person and as a businessman. I felt very comfortable, assured and at ease doing business with him. He is the very first car salesman that I have ever said this about. 8 months ago I bought a burgundy 2004 Lesabre Custom, and I still love the car and the car is still running GREAT! When my college bound niece is ready to buy a car. Nick (Mula Auto Group) will be our first stop . Thanks again, Nick.

Thank you for making this experience easy and painless!! Staff walked me through the process and simplifyed it as much as possible. Wonderful selection of cars and amazing customer service.

Edit: I am upgrading my previous review from one star to three because of the dealership's General Manager Flavio Pinheiro. Not only was he thoughtful enough to address my review, but he called me to apologize and learn from the experience how to make the business better. I was upset due to the lack of communication between the staff and the customer. I dropped off my 2003 X-type because it had an issue passing the DMV inspection. It took a few days to hear back from anyone. It took them several more days to locate a part. However, the staff did not communicate this to me. When I would call to ask about the status of my car a staff member would tell me they would call me back and never did, or a secretary would direct my call to a voicemail that was never answered. I think it would help the dealership greatly to answer or return calls by the end of the day or early the next day. Staff members who do not know the answer to a question should not promise to call back "in two minutes" and then never call back. Because my car is an older model, I began to feel that my business did not matter. There were days when I waited patiently for a call back. Then there were days where I grew greatly impatient and tried several times to reach someone. I don't mind at all that it took two weeks to get back the car because I now know they were trying to locate the part from several other dealerships. However, I would have felt a great sense of relief and comfort that my car was indeed being cared for if someone would have tried every few days to call and give me an update without me having to chase an employee down. I would definitely now give this dealership another chance, and I suggest if a customer is having an issue to reach out to Flavio. He will try to address your concern and has made me a happy customer once again. (Original post:) My 2003 X-type could not pass DMV inspection. I felt confident that the dealership I bought the car from could diagnose and repair the problem. However, this dealership has changed greatly for the worse since becoming a Paul Miller dealership. No one answers or returns calls on the multiple phone numbers listed on their website. There is not enough follow-up to update the customer on the status of the repair. I would call the Service Dept only to get redirected to the Parts Dept voicemail that is never answered. They explained the problem with the car and then added on two additional issues that I felt padded the bill. I told them to fix what was wrong with the car so I could pass inspection. They agreed to do so. However over a week and a half later, I still didn't hear back from from them whether the car was ready. I called multiple times and was finally able to speak to someone. They told me because my car was older they were having trouble locating the part. If the dealer can't get the part, who can? What kind of answer is that? Why didn't they call me during that week long of waiting to explain what was going on? They said they would call me the next day to let me know what would happen next. I still haven't heard from them 24 hours later. They are the reason people avoid repairs at a dealership.

I've been purchasing cars at Mula Auto Group now since they first opened. ( bought myself, wife, and sons cars here ) Nick has been a pleasure to do business with. Look forward to my next experience with them.

Well enforced by Steve L. , Web Manager for Morris County Jag. Appreciate his timely updates as to availability and incoming models. No pressure, just good information. Still looking for a 2016 V6 and know eventually will find the right one with low miles, in silver, blue, grey or green with their help.

Although the vehicle sold before I could get there (didn't put down a deposit), this dealership accommodated everything that I needed. Price that I wanted was agreed upon via email, which some dealers won't do. No complaints.

Andrew and service ladies are a great team. Professional, Paid attention to detail and went the Extra mile Car was in for a few minor repairs all under warranty.

It was a pleasure to get my new suv CX5 GT from Wayne Mazda. Thanks James you help me a lot to get a good deal.

Great experience. Would definitely recommend to friends and family. Friendly sales staff and smooth process. Very knowledgeable about the vehicle and overall process. Great job

We had a great experience with frank at star auto mall on Nazareth pike. Thank you frank for finding us the right vehicle for our needs. It was a pleasure working with you. We will definitely tell our families and friends to come see you if they need a vehicle. Thank you frank

I bought my second car 2019 Legacy from this dealership. First, I made an appointment to see a Sales Consultant on-line. On the same day, I received a friendly call from Robert Price who set up an appointment for me. On my appointment day, I met with Steve Durkin, Sales Consultant, who was friendly, helpful, patient and very professional. We negotiated but I never felt being pushed to agree on the price. Eventually we agreed on a price I am comfortable with. I also met Anthony Smolt, who was equally nice and friendly. The color of my choice was not available at that time but Steve promised that it will only take a few days before the next delivery. I have to travel for family reason and although the car has arrived in the dealership, I was still out of town. As soon as I returned to New Jersey after a month, I called the dealership and Steve was happy to inform me that my new car was waiting for me and the negotiated price was still in order. I went to the Dealership, sat with Steve and signed necessary documents in a very friendly atmosphere. I met with David Fried of Finance who has 110% patience with me. He suggested and recommended but still it was my own decision which optional product/service I will purchase. Then I met with Nick Gigantes who escorted me to my new 2019 Legacy. Another man with the virtue of patience, Nick showed me the interior features of my car. After thoroughly explaining to me everything, he has to do it all over again because I forgot what he just explained. I drove ???my pride and joy??? home. The next day, Steve Durkin called me to follow up on how I am doing with my new Subaru and he reassured me that if I have questions or problems or any difficulty, all I have to do is call the dealership and I will get immediate assistance. My overall experience with Wayne Subaru Dealership (the Sales and the Service Department) is truly exceptional because the staff like Robert, Steve, Anthony, David and Nick are exceptionally professional. I am so proud to quote that ???my Legacy is not just a sedan. It???s a SUBARU.??? Thank you. Anne Marie

My sales rep Sean Donnelly was wonderful! He was very friendly, patient and helpful. David Fried, the gentleman who handled the financial part of things was great also, he was very thorough and took the time to make sure I understood everything

John Leonhard was wonderful. His warm and friendly disposition, his knowledge and expertise, (and especially his patience with me!) made buying a car at Wayne Subaru a very pleasant experience! Thank you John!

The wait area is too small. The dealership doesn't provide customer enhancing services like car wash and donuts with coffee while waiting. Getting a loner car is a luxury and no option to chose. Vehicle is not repaired on time, as promised. Problems with vehicle is not identified in a timely manner; takes too many visits and checks. Front desk personnel needs to transfer calls too often to answer basic questions. Service coupons are rare offerings.