This dealership had the used car I wanted and made the negotiating, financing, and purchasing process pretty painless. Paul was a friendly, helpful, and communicative salesperson, and I appreciated his straight-forwardness.
My fourth Subaru
by Jillo from Corry, PA
January 27, 2019
It met all my expectations! I absolutely love it! The ride is so comfortable for the driver and riders. The heated seats are perfect for this weather. I have nothing negative to say. I just wish I could have purchased a new one!
Bought two cars, had an issue, we were well taken care of
by apayne7388 from DealerRater.com
December 4, 2018
4.8 (2735 reviews)
We originally bought a 2018 Subaru impreza and a 2011 mini cooper from Steve Lewis back in August of this year. Shortly after, the mini started having several issues, it ended up needing several thousand dollars worth of work, and possibly an engine on top of that. They were kind enough to set us up with a loaner car for free, towed the problem vehicle to the nearest mini dealer and had them diagnose the vehicle with no cost to us. They proceeded to let us know what was wrong with it, and offered to give us a credit back for every penny we paid towards the car. We just picked up our 2012 outback from them today and couldn't be happier! Paul was our salesman for both purchases, and he was great! He has an upbeat attitude but he's also a real person you can talk to, not just some guy who is trying to force you into buying a car. We will definitely be coming back, and recommending them to our friends and families!
best car iv'e owned in years
by Td the car nut from New Port Richey Florida
January 25, 2019
This Vehicle has done everything iv'e asked of it and has never let me down.To me the styling is excellant and interior is greatAll the conveinaces this Veh. has far exceeds my wants and needs
Eric LeSiege was my helpful guide in the buying process of a new 2019 Subaru Legacy. He spent all the time needed with me on my questions and final search for the vehicle I was interested in. In the end, he spent time with me going over the entire car and electronics. He was one of the most helpful sales person I have had, ever. The industry needs more like him.
by Kellyw from Nicholasville, KY
January 29, 2019
Comfortable ride,love the adjustable seat that fits me perfectly. Very quiet. Every amenity you could possibly need. Safety features sold me on this vehicle. Sound system is great.
David Hanks is friendly and easy to work with. In fact I've purchased 2 Subarus from him in the past 2 years. That's saying something!
Have only owned vehicle for a few days
by MaryGMA from Ashford Wa
January 23, 2019
Very well accessorized. Really too many bells and whistles for my need.
Someone that is younger and more into cities and technology with cell phones will appreciate what this car has to offer. I personally will probably never use all of the gadgets.
Dave Hanks was great! He let me look at the cars I wanted with no pressure. That was greatly appreciated!!! During the test drive of the vehicle I finally decided on, he showed me the features I had been sceptical about and how they could benefit the driver! Then the process of getting to an agreeable price was painless and quick! Thank you! When I picked up the car he was there to explain how to operate the vehicle and all the little buttons. I left a proud owner of a Subaru! I had been to several dealers before and had a real bad taste for salesmen but Dave was so awesome! No quick fast scheme ???to get me into that car today!??? I would recommend him and the dealership a million times over!!! Thank you Dave and Steve Lewis!!!!
by Karen Singleton from Lancaster, PA
January 20, 2019
I thought this vehicle was a great car for the value. It drives well, and has great "get up and go." It's a great family vehicle, and has plenty of cargo space for all of the gear hauling you do as a parent or active person!
I went to Steve Lewis Subaru after having gone to another Subaru dealership first. The test drive with the other dealership went poorly, the sales rep did not accompany me on the test drive and just told me to do a U-turn at the first intersection because the car wasn't loaded up with gas and it took them 30 minutes to print out two quotes for leasing and financing. My experience at Steve Lewis was completely different. My sales rep Dominic Yestramski made ample time to show me everything about an Impreza and a Legacy and test drive both on the same day under 3 different routes, one of them being off-road! My folks accompanied me to Steve Lewis and English is not their first language and most sales people brush them off but Dominic treated them with more than ample respect. We shopped around with other dealerships too and did get a lower quote than Steve Lewis but the total cost would have only been a difference of $200-300 or so. I went back to Steve Lewis because my experience there was much better than the other dealerships, there is value in taking your customers seriously.
Test drive of an outback
by Paul from Sandy
January 20, 2019
Great potential vehicle unless you have very tall people. The vehicle lacked leg room in the second seat if the driver seat is all the way back. The lane assist feature is great along with the four wheel drive system. I looked carefully at purchasing this car until we hit the leg room issue.
Sales staff extremely helpful. Full explanation & demonstration of vehicle in a friendly relaxed manner. Taylored options to my needs. Signed sealed & delivered in 1 day. Great team at this dealership!
Meets all of our needs
by Brunan from Kenosha
January 17, 2019
We have wanted an Outback for several years and finally bought one. We had a Legacy and loved it but wanted more room and towing capacity. Love how it handles in the snow.
I worked with Kyle Goodreau at Steve Lewis and he worked with me and test drove at least 3 cars over the course of 5 hours. He really helped me find exactly what was going to work with me while not giving me any work around. The whole team at Steve Lewis was inviting and made the process very easy.
by Marc A from Finksburg, Maryland
January 17, 2019
First time owner of a Subaru, but I had heard they were safe and reliable. Purchased a 2016 used Outback. I love everything about it, and I love the customer service by Subaru and the local dealership. Plus, one of the safest cars on the road. I love the driving experience.
This five star rating is for our salesman Derek. Not only was his knowledge about the vehicle top notch, he made taking a test drive feel like a ride with an old friend. He stayed with us throughout the entire process, made sure we were taken care of and had everything we needed, and even came in on his day off when I picked up my new car. Although the vibes from the finance department and a few of the other salesmen walking around were less than stellar, our experience with Derek was above and beyond enough to earn the dealership a great rating. Thanks Derek! Our kiddos are loving our new Ascent!
Basically a good vehicle with bothersome flaws
by Daktuh from Harrisville, NH
December 23, 2018
Mechanically sound, good fit and finish. Excellent fuel economy for an awd suv, excellent safety assist features (Eyesight)
Horrendous user interface for all infotainment - I have never sworn so much at a car - all electronic controls were counter intuitive. Some were just plain stupid such as when putting car in reverse, as rear view camera comes on there is no way to mute stereo which is set at same level/station as when the car was last turned off! Even the window controls operated the opposite way I have been accustomed (down position of switch feels like it should be up, etc.)
Another con, I found the seat cushions to be too short (inadequate length under thigh towards the knee) for long trips.
Very odd that a car that could have been so good, struck out in such basic, easily correctable ways. They should fire their electronics designer and borrow some seat ergonomics know-how from the Swedes or Germans - and they will have a very good car!
While buying a used vechile is a challenging experience Dave Hanks was very easy to work with. Very patient with our questions. He explained the various options clearly. Made a suggestion on a vechile which was appropriate for our situation. The store was clean and comfortable.
New Car Purchase
by Marie from Bishopville, MD.
January 30, 2019
Just purchased this car but I can tell you it rides smoothly and is comfortable. Just learning about all the improvements to cars since our last car purchase but it looks harder than it is. Looking forward to driving this car for years to come.
Our 2017 Subaru Outback limited 2.5 has been a very practical and reliable vehicle for us. Extremely safe with eyesight safety suite. However, the interior needs to be a bit more luxurious. The engine, road and wind noise were basically unacceptable. I remedied that by extensive soundproofing on teh doors, floor and cargo area.
Very happy with this car mainly because I have 6 cyl. version. Therefore no issues with acceleration. 10 way power driver seat, V6 power when I need it, Lots of safety features such as lane departure warning, low speed front and reverse crash warning. Blind spot detection warning. AWD system does have some jerky shifting at low speeds. Nav/Info/Entertaintment screen sometimes goes blank. But overall, very happy with this car. It is the top trim, so Im not sure I would feel the same with the lower trims.
Appreciate the professionalism of Mr. Olech and his ability to allow me to shop at ease, without pressure. Was very knowledgeable about all of the vehicles and he worked extremely well with his colleagues to get me the vehicle that I wanted. Thank you!
All around competent performer
by OldDog from Salem,MA
January 22, 2019
Decent value for the money. Superb AWD. Good quality materials used in interior. Mileage in the 6cyl is so-so. But better performance makes it worth it. Quality issues with the high end head units, and a recall for gas gauge being off by 1/8th tank.
From being greeted at the drive in writeup , getting written up & speaking with the advisor , talking with the service director ,Steve , and paying the bill everyone was polite ,professional & friendly - service was excellent on my car Thank you
Great car for commuting and heading for adventure
by Marty from Seattle, WA
January 3, 2019
This is my adventure car. It is great in the rain and snow and for heading to the mountain trails. The ground clearance is great for the rough mountain roads. Love it.
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