Julie was great. She had to work very hard to find my red Forester with the equipment I wanted and didn't give up until she did. She answered all my questions and reassured me that I really has a car even though it wasn't physically there yet. She showed how to work and find everything I needed to know to drive it and let me know she was always available to answer any more that arose. It was and is a very good experience.
A for Awesome, A for Austin. Coincidence? We don't think so!
by CRSwenson from DealerRater.com
November 5, 2018
We had such a great experience with Janesville Subaru! We had an Outback that we loved. It was the only car we had ever had the luxury of building to suit the needs of our family. Our 2016 Outback took great care of our family every day...down to the moment that we hit a deer while cruising at 70 mph on a highway heading toward an important family gathering. My husband and I were the only ones in the car. Thankfully, the kids were safely at home with their grandma. What a truly intense and unforgettable experience. Luckily, we made it unscathed...so unbelievably blessed! Our sweet Outback, however, was totaled. Two week later we found ourselves at Janesville Subaru. We were healthy and happy, but felt nervous about going through the process of buying a new family car. From the moment we stepped foot in the door, Austin stepped in and to made sure that our experience in buying our new Outback was comfortable and met our needs and expectations in every way. Austin has been a pleasure to work with and has offered us exemplary customer service as we get settled with our new family vehicle.
I did a lot of research online in preparing to buy a new outback. Janesville Subaru gave me the information I needed and the price to buy from them. Our sales person Austin Armstrong was knowledgeable, helpful and great to deal with. Best sales help we have had for 30 years, just down to earth practical knowledge on vehicles and willingness to share openly and honestly. I made several online inquiries and the online staff at Janesville Subaru was prompt replying both online and by phone, without their help I would???ve never made it in to see Austin and I would have bought from someone else. Karino Moreno was great help and I said I would not have ever contacted Janesville Subaru again without her great help. Price was main consideration initially while shopping online and never would have even contacted Janesville Subaru if not competitive.
The work I had done I was told on my last visit would be about $150.00. I was billed $197.00. A little disappointed with that. My reset for my oil change wasn't done so I did that at home myself. Despite this I keep coming here for regular maintenance. I just feel it's the thing to do. I don't upset easily. All in all I've always had a good experience
Alex was recommended by a family member who bought a new CRV. We specifically asked for him and ended up purchasing a new Odyssey. We appreciated how Alex went to bat for us and definitely earned our business. He worked with sales manager Chris and clarified our questions and negotiated a fair price for our trade in. Finance manager Jim explained warranty options and was gracious about adjusting the bill after we added the new vehicle and compared notes with our insurance. Overall, Napleton staff appear to value each other and customers, resulting in a extraordinary family friendly environment and surprisingly pleasant experience. Genuinely caring people! The vanishing deductible on our extended warranty was icing on the cake!
I've always had exemplary service and all work that needs to be done or that was done explained in detail. Comfortable waiting area, a couple of quiet workstations, free WiFi, and nice refreshments make waiting for my vehicle a breeze!
We found a great deal on a Honda CRV for our daughter. The experience was pleasant and fun because of our sales associate, J.R Lothan. He was knowledgeable, helpful, kind and funny which made the purchase enjoyable and relaxed. Brian was helpful to get the deal we wanted and Charles was a breath of fresh air for loan time. He was relaxed and genuine. The team created the easiest and most enjoyable buying experience ever! I would highly recommend this dealership! Go see J.R. and enjoy purchasing your next vehicle.
We are extremely happy with the service that we have received at Nappleton. We have bought three three cars from this dealer and will continue to go back! Our sales person, JR, has always been extremely helpful too. He even came in on his day off to deliver our car to us. Charles in the finance department has been very helpful each time we bought the cars.
A truly wonderful dealership. Very professional, personable and just pleasant. JR was so sweet and very organized. So sweet...he gave me roses for moving forward with the purchase my husband wanted. Jim handled the financing and paperwork with professionalisms and organization. Demian is the manager...very pleasant. The entire experience was streamlined, informative and just terrific. Best dealership I have ever worked with. Thank you.
Myself and many family friends have purchased multiple cars from here and have nothing but good things to say. If they do not have what you are looking for on the lot they will be able to quickly find the car for you!
I worked with Rex Hooper with my purchase. He was fabulous! Very knowledgeable. Showed me everything I needed to know about the Hyundai Sonata. Also finance guy Matt Schultz was terrific! Was very clear with the financial details. Also spoke with Jim Wagner the Sales Manager. He was terrific as well. Very helpful and personable. Which I really liked. Kudos Zimbrick! Great staffing!
I never thought buying a car could be fun and educ
by Sarona w from Deerfield
March 5, 2017
I never thought that buying a car could be fun and educational at the same time. Really a great experience with super cool people and a knowledgeable atmosphere
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