This is my 14th car that I have purchased. Sometimes I know exactly what I want and where to buy it, but this time I was replacing a 2002 GMC Envoy and really had to shop around to find a similar car because we were completely in the dark on what mfrs offered size and feature-wise. When we stopped into ToN, we were fortunate to be met by Tom Clancy who stepped us through all of the features of the various versions of the 2018 Highlander. We looked at new and used. He gathered the info on what we were looking for and zero'd in on our choices. Although we had already looked at dozens of cars and still had a few more to go, we were so impressed with Tom and the ToN team that we bought the Highlander on the spot. We'd never been in a Toyota dealership before, and this was a very nice experience. We were introduced to Jose, Tom's manager, who helped resolve a small problem with the paint on the car. Joe in finance put the paperwork together quickly and without error. He also advised me on gap insurance, which I had forgotten about. Can't really say enough nice things about Tom, great sense of humor, did not waste our time, got right down to what our needs were, had excellent listening skills combined with excellent product knowledge. Tom had a mastery of the numbers as to what the costs of the alternatives would be and made the selection process easy and fast. He was very helpful during the test drive, making sure we understood the features of the car we were driving and going into good depth on the functions and benefits of each feature. Tom made car-buying (something I don't like to do) fun! Even the upsales presentation (add-ons you might want to snap onto the base car) was very well put together and took a minimal amount if time.
2020 Toyota Corolla Hybrid LE Review
Better gas mileage than I expected.
by Howard from Salem, NY
May 1, 2019
5
This car has better gas mileage than we expected and has 41.4 inch legroom in rear seat. I am a little over 6 feet tall and find front and rear seat room quite comfortable.
This review is about the service department. Best experience at a car shop I've ever received. There was transparency and communication the whole time. I purchased my first car here and I got the best one with my daughters fav color . I am happy Sherrie P and Eric Heinz gave me excellent service and also worked me in getting finances in an effective manner . Professional and highly recommended. Ty so much guys !👍
Recently bought my Cerified Pre-Owned 2015 Scion FR-S here. The experience was nothing short of amazing. My Sales Associate, Janine Turner was nothing short of amazing. She gave me a great deal, worked with me every step of the way and went out of her way in so many ways to make this not only an easy and stress-free experience, but to ensure I was happy with the car I was purchasing and that every single one of my (sometimes unreasonable) concerns and needs were met. Did i mention she's actually informed about the vehicles she sells? I'm an automotive enthusiast and the amount of times I have walked into a dealership to ask questions about a car, only to be met with total ignorance over what they were selling has been laughable. Not Janine. Bonus points: She can actually drive a manual transmission. Huge respect. I typically DREAD the idea of buying a car, but this was hands down the smoothest sailing I've ever experienced and I honestly credit it to Janine more than anything. You need a car? Go see her. You won't regret it. We took care of everything over the course of several days. I made several small trips, we settled on a price over over the phone, I put a deposit down, she got the car cleaned up in a jiffy even when I randomly moved my pick-up date up by a day, and she had me out of my old car and into my new one in two hours flat. She never pressured me and she was always patient. Serkan in service also gets a shout out. He listened to my concers about an earlier model year of the FR-S and answered every technical question and historical service question (Within reason) that I could throw at him. He's awesome, too! A++++ Would buy again if Toyota ever makes another interesting sports car to buy. :)
Buying a new car: A a dream experience-not a nightmare!!
by Honeydo from DealerRater.com
December 3, 2018
4.9 (6083 reviews)
I bought my last new Prius, a 2010 Prius IV from Toyota of Naperville and have had it serviced there ever since for its regular check-ups, which is all it ever needed. I was there a few weeks ago for it's 60,000 mile check up and spent the waiting time on show room floor while my husband got in and out of the passenger side of every model on the floor looking for the most comfortable one. When it turned out to be the 2018 Prius IV I was not surprised but I was delighted. I had driven a Prius since 2004 and really wanted my next car to be another one, but my husband had thought he would be more comfortable in a SUV. A salesman, Scott Bouma assured us he would answer any questions, but let us alone to explore which we preferred. When we decided on the Prius IV he sat us down and told us what was in stock. He patiently brought up several models and colors until I fell in love with the one that was a Sea Glass Pearl color. We went for a test ride and he patiently showed me the test course and talked me through it. Scott spent at least two hours with us and never rushed us while he patiently answered all our questions and showed us how the features worked. We left with a fully refundable down payment on the car to "sleep on our decision". We were back the next day and completed the negotiations and left with my new car after several more hours. I have been buying my own cars for 40 years now and have never had a more enjoyable experience buying one. Scott did a superb job in helping us, answering every question and getting answers on the few he didn't know. Everyone at the dealership that we talked with was helpful, patient, efficient and kind. Oh I didn't mention --- My husband and I are both in our 80's.
For the past 15 years, your service staff has solved my problems and maintained my vehicle with courtesy and responsibility. Because they have never taken advantage of obvious opportunities to 'up-sell' me on a service visit (e.g. "Maybe I need brake work" "We checked; and no you don't") I tend to trust their recommendations when they DO make them. They are competent, reassuring, and realistic about estimating the time service will require. This last visit was one of those diagnostic mysteries - the dashboard brake warning was on, and yet it was pretty clear to me even when I brought it in that the lights were functioning. It took a while but they found the single bulb among multitudes that needed replacing. Job done; car washed; $33. Off and running.
My experience with Harvey Nyien was superb in every respect. He was and is thoroughly professional, available, reasonable, personable, persuasive, and extremely hard working especially in the context of resolving all disputed issues that imperil finalizing an agreement for the customer to purchase his product. I am no youngster. I am 74 years old. I began driving when I was 8 years old in 1950. I worked in my family's gas station while in high school. I became a lawyer in 1967 and have owned Cadillacs and Mercedes (buying fleets of them for my law firms) since 1972. A luxury car person like me is not an easy sell for a sensible, fuel efficient vehicle, particularly when my wife and I own rather a good bit of stock in petroleum companies. Yet Harvey did so in getting me into a 2017 Prius Series Four Touring. Harvey has sold cars to my daughter and son-in-law and then to their son, my grandson. My children and grandchildren hold him as the standard of excellence. I went to him in that context, and, now, I also agree. Robert B. Williams
We had such a great experience today! I wanted a 4Runner and fell in love with a more expensive option than we budgeted for. After our test drive on their test track, I realized it was my dream SUV! Alan was great! He worked with us as well as Tim, the business manager, to fit it into our budget!! And Gary from finance was excellent! Blown away by the service, experience, & ease of car buying. Now we know where we are coming for all of our car needs! 😊 Thank you Toyota of Naperville, I'm in love with my new car 😍 Also, Alan buffed out a scratch I noticed after the car was all cleaned up 🤗 Such great service!
My wife and I bought a new 2018 Toyota Rav4 from Toyota of Naperville on Saturday 10/6. This is our 4th Toyota purchased, 3 from this dealership. Great folks to work with, especially our salesman Harvey Nyien! Harvey is a very nice and friendly man, but most of all, he is very knowledgeable about the product he sells. Great working with Harvey on day of purchase and he follows up after the sale to see if we have any questions or if we need any help understanding any of the features of the car.
WOW!!!! We have never experienced such an amazing car dealership and saleman Scott Bouma!!!! He is such an honest, sincere, compassionate, intelligent, and knowledgable about not only Toyotas but other makes of vehicles as well that this,Toyota Dealershjip often carries! What a fantastic personality to spend our time with today while enjoying our son's first car buying experience!!! We are so proud of our son and greatly appreciate your fabulous help Scott!!!! 😁💙
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