My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
Perfect everyday vehicle!
by LARafat from Georgetown, KY
December 3, 2018
Roomy and comfortable interior. Stylish inside and out. Huge trunk with plenty of room for everything. Toyota’s safety feautures make this car reliable for 1 mile or 1,000 miles.
Had a very pleasant experience purchasing a Kia Optima Hybrid. Technically used, but only 700 miles. Great price. Thank you Jeremy Parke. Very satisfied with the purchase experience.
Always a solid choice in a SUV
by Mikkel31 from Stillwater, MN
December 17, 2018
I’v owned several Toyota’s and their always dependable. The RAV4 gets decent gas mileage, is easy to get in and out of, and it’s great in snow! It comfortable to ride in and everything is laid out nicely. It’s a solid overall vehicle.
Israel was a great salesman. He answered all our questions and showed us all the Toyota Rav4???s on the car lot. He explained all the different models and their features. Very nice and no pressure to choose a specific model. Michael was our finance person and he was super friendly and made us feel very comfortable. We went through all the paperwork in minimal time. I would highly recommend Dolan Toyota to anyone shopping for a new car. This dealership is definitely A+++ and the whole car buying process was amazing. Judith Stephenson
Upgraded from a 2010 to a 2016
by Loves Toyota’s! from Denver, co
January 12, 2019
I loved my 2010!!
-no power port in the hatch area
-less cargo room and cubbies to store things
-doesn’t do as well in the snow
-has more power
-overall handles better
-the base model has some bells and whistles
I love Toyota’s and have always been impressed! It has taken me a little bit to get use to the new blind spots. Overall love it!
Dolan Toyota gave us the best car buying experience ever. The staff were friendly, knowledgeable, treated us like family. They went out of their way to help us in our purchase. I highly recommend Dolan Toyota and have already been telling friends about the quality of service we received. Rate them a 15 on a scale of 1-10!!!
Another excellent Toyota vehicle
by Catmom4 from Dallas, TX
December 16, 2018
We are on our 3rd Sienna in 18 years and all have been extremely reliable and safe (2nd Sienna was totaled). When it came to buying a vehicle for one of my kids to inherit, we looked only at Toyotas.
The RAV4 doesn't disappoint. The ride and handling are fantastic. It's easy to maneuver. My only complaints are that it doesn't have automatic headlights or power seats on the XLE.
I like the confidence of a Toyota Dealer doing my service. It was very expensive in comparison to other places and I was very dissatisfied they were unable to honour my buy 3 new tires and receive 4th for $1 and $49.95 balance & rotate tires discount w/out actually having mail out on hand, added over $250 to my day
I like RAV4 limited owsam. Car I like everything
by Brian from Cambridge Ontario
January 9, 2019
Really good family car it has all the features that we need to make our life luxury plus previous owner installed Remot Startar i recommend everyone one to buy limited rav4
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Rubbish car, unreliable, lousy service from Toyot
by Jong from Brisbane airport Qld
January 13, 2019
Uncomfortable seats, lousy suspension, diesel is gutless (barely tows a laden box trailer ). Very dated design and poor value for the money. Starter motor destroyed itself (car 9 months old) and after 3 weeks still waiting on parts - been told could be a 6 week wait. Not good enough Toyota!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Love this car!
by Lisa from Tigerton, WI
December 1, 2018
This car gives me piece of mind when I drive on winter roads in Wisconsin. It handles easily, is sporty and gas mileage is better than i expected.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Most reliable car I have own.
by Prema from Bethpage NY
January 12, 2019
This car met my all needs. Sufficient room, beautiful car, very comfortable. It has all technical advanced specially I like the blind spot signal etc and very good strong tire and best judgment on road when drive. I recommend this car to all the people.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I absolutely love my car!
by Christina20 from Seattle, WA
January 11, 2019
I recently traded in my 2016 Scion iA because that car was just too small especially with having kids. I upgraded to the 2015 Toyota RAV4 and I was not disappointed. There is SO much room inside the car and I didn’t lose any truck space that you would get with a sedan vehicle. It has nice power, spacious interior and comfort with style. I would recommend a RAV4 to anyone looking for a reliable, spacious family vehicle.
I was in mammoth and my trunk latch broke right before a snow storm on thanksgiving weekend and it wouldnt close at all. Everybody was closed and I was far from home and very worried. Luckily I called Toyota in Carson on Monday morning and they were nice enough to have me come in and get the problem fixed right away without an appointment and it was miraculous. this is all thanks to Rolando who was working there. they got the part ordered and they fixed the car the following day and I was on the road. I really appreciated that because I was in a bit of a situation I couldn't drive very far with a broken trunk and usually it takes a while to schedule an appointment so I give these guys an amazing person and consider themselves a lifesaver.
I Picked A Winner!
by LyndaS from Red Lion, PA
January 7, 2019
This car is amazing! I went out looking for a preowned RAV4 because it has a great reputation for being reliable. Everyone I spoke to who owns a RAV4 said they would purchase another one. This car has a lot of leg room in the front and back and more than enough room in the back to carry things. I can adjust my seat up and down to fit my needs. I was surprised with the pick up this car has while merging onto the highway. The rear mirror is a big plus! The sleek exterior is icing on the cake. I look forward to many years with my RAV4!!
I wasn't able to make a purchase today but I was definitely satisfied with the time DT spent with us and he answered all my questions.
by Timtothy from Kittanning
January 11, 2019
I have it for only 2 months,but its nice to drive.Lots of room inside,quiet and smooth ride.One con is no speed control for intermite wipers,one speed only.Nice looking interior. I hear that toyota is reliable,will find out. Checked mpg,22 around town ,27 trip
I always appreciate the great service Dolan Toyota gives me! Recommend them to everyone! I have lived in Reno for 2 years and won???t take my cars anywhere else???.
It meets my requirements in a vehicle
by Egghead from Selkirk, NY
November 13, 2018
I enjoy the features of the SUV, I had previously owned a 2010 RAV4, so I knew what to expect. This vehicle has a smoother ride and some electronic features that make it easier for the driver. The interior is well designed and stylish.
Not much to say accept excelent customer service . Answered all my questions without beating around the bush . Made going into a dealership to buy a car almost fun . They didnt have to work very hard though , the cars sell themselves
Nicest Car I've Ever Owned
by QP Pat from Valley Stream, New York
January 10, 2019
I am extremely happy with the Toyota RAV4. Comfort, reliability and ease of handling are all top-notch. I now understand the reason for this model's continued popularity. Highly recommended!
Our salesman was awesome. I tried to give him a good review and couldn't seem to do so. He was not pushy. He was friendly and helpful and seemed well informed. I would deal with him again anytime. The finance manager Richard Gardner was also very informed and friendly. It was a pleasure dealing with this dealership
Nicest car I have owned
by ShellyRai326 from GEORGETOWN KY
January 9, 2019
This car is everything I had been searching for. Lots of room in a small frame. Tons of gadgets ... Feels like a limited model! Super safe too.
Great customer service. Helped right when I walked in the door.
A strong, heavy, very safe feeling car
by Sandie"Red Rav 17" from Jefferson, MA
December 28, 2018
This is the car I been wanting for awhile now. AWD, so it will be good in New England during the winter. It has more leg room front and back than much more expensive SUV's
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