Purchased a new explorer from best local dealership with best service center, best sales and service people. My husband and I both purchased new vehicles and service outstanding! They are quick and efficient in doing all needed work! Love new waiting area and friendliness of staff. Mark in sales great attention to detail and our needs. Thanks to Mr. Brozowski in service when I called like the Geico commercial " I have a FLAT tire" help!!! He told me what to do and I was on my way.
We found everyone at Bratt. Subaru to be knowledgeable fun and very easy. We worked mostly with Ian and Laura. Can't say enough good things about them both. The service man who made our car sparkle, did a awesome job. I am sorry I do not know his name. We would not hesitate a buy another car there at some point. So, thank you all!!
I found Ken Cernak very easy to speak with and ask questions about the various modles of not only Enclaves but also other new Buicks on the lot and showroom. We visited the showroom acouple of times and then took a test drive and made our decision. His daughter was extremely knowledgeable when we picked up our new vehicle she went through all of the features with us. The buidling was clean and well kept. Everyone wes very helpful. No one came on with any high pressured sales pitches.
I would highly recommend Cernak Buick to anyone looking to but a new vehicle.
I called them up days prior to my visit and they walked me through everything and had my paper work and vehicle ready for when I arrived. The vehicle I wanted was in exceptional condition and well priced. My representative’s name was Tanner and he was beyond helpful. He was polite and very informative. They delivered my car at no cost to me. I called him up days after I received my vehicle and Tanner ON HIS DAY OFF, was still able to help me with my questions and concerns. I highly recommend this place and make sure you get Tanner. You can’t go wrong!
Best New Car for Me and Best Customer Service Ever
by Darryl from Chicopee
July 3, 2018
Let's just say nothing good ever comes easily and that describes my recent used car search ... until I met Ernie and his crew ... simply a class act.
I arrived in a rush, on a budget, and exhausted from dealing with larger car dealerships.
From the moment I spoke with Enrie on the phone, arrived and met Ralph and the others, I had a good feeling this buying experience was going to work out ... understatement ... they rolled out the red carpet for me ... and even when I got out of line, stuck with me and ensured I was well served and completely satisfied.
Outstanding, Professionalism, Customer Service, and most importantly Earnest, Honest, and Genuine Care for the Clientle.
BUY YOUR CAR FROM ERNIE'S ... IT IS WORTH THE RIDE THE N. ADAMS!
I am a long time Toyota owner. I was recently the victim of an auto theft of my 2005 Sienna van. It had 230,000 miles and would have easily made 300,000. I went to Greenfield where Ive had that vehicle serviced for 11 years. The salesman Shane Barbato was so helpful in guiding me through the new car buying process. He was patient, well informed about the various models, and readily available to answer all my questions. a week after the theft I drove off with a new Vehicle, 2016 Highlander and couldn't be more pleased with the car and the process.
These guys were pros from start to finish, bought a vehicle online from my home 2000 miles away. All financing +costs handled by them smooth and efficient, and got a ride from the airport at no extra cost. I LOVE my Tacoma!! thanks again!!
I came in with my husband looking to replace my which was totaled in an accident. We wanted a Highlander by Toyota. We were introduced to Ned our sales person. He let us drive two we were interested in. I decided on one and he gave us a good price. So I bought it and financed through them. Great effort on everyone's part. I was able to leave with a smile.
Shopping for a new or used vehicle atToyota Volvo of Keene is an extremely positive experience. The staff are all friendly and helpful. I have been dealing with sales staff person Jamie Rios and highly recommend him when you visit Toyota of Keene. He is professional, honest and will provide you with an exceptional shopping experience.
Excellent customer service wasn't pushy bought what I wanted st the payment I wanted
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