I have dealt with Tranum for years. I was approved in August didn't purchase then and returned back in October. My information was still active and I was approved. I was on a time crunch and Dan stepped up his game. I walked in that morning and before lunch drove off with my 2017 VW Passat! He was very fast with getting information on vehicles I was interested in. I was able to test drive and the team worked quickly. If you have dealt with Dan you are dealing with good people.
Believe it or not, it's been 16 years since my husband and I purchased a brand new vehicle! Needless to say, all the modern bells and whistles were more than just a little overwhelming. Felicia was very patient about answering our many questions and did not pressure us when we told her we had to go home and think about our decision. Brian was also very nice when we returned to actually purchase the vehicle. One thing I was slightly dissatisfied with was I feel that we were rushed through the delivery process as we were the last customers of the day. Overall it was a good experience.
Low on sales pressure and highly focused on the customer's request for personalized service. Quentin had been dealing with me during a very difficult period where I was transitioning into a new job and environment. I actually took about 9 weeks from when I decided to get a new car up until I actually signed the contract. He even helped me to acquire a loan points below what my bank of 14 years was offering. Don Ringler Toyota treated me like family. Kudos to Kimberly in financing!! David Sosa
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
If you are in the market for a used car at a great price, make this place your first stop. For me, the price of the car was not the reason I purchase a car here, it was the fact that the mileage was low and the car still carries some of the factory powertrain warranty. Aside from a few minor cosmetic chips and scratches, which I buffed out easily, the car looks brand new. Another plus is the fact that Hertz does a great job if maintaining their fleet, so you know that machanically the cars they sell are road ready.
I must say my buying experience at Automax Killeen was great one to remember. Niki on sales team was super friendly and very knowledgeable. She was able to answer all my questions on the spot. Will from financing was friendly and found a competitive rate in a timely manner. I would recommend this dealership to friends searching for a new/used vehicle.
We could not have had a better experience! Loren Lookingbill and Cody Beaird are wonderful and went above and beyond to meet our needs and expectations! Absolutely the best car experience I have ever had!
It was an excellent experience. The salesperson, Richard Vargas, did a great job of pointing out the value of the Prius and answered all of my questions. He spent a lot of time with me and my wife in explaining how the electronics worked. The entire purchasing situation was outstanding.
CODY BEIRD WAS A EXCELLENT SALESMAN, NEVER PRESSURED ME, AND MADE THE WHOLE EXPERIENCE VERY GOOD, EXPLAINED TO ME ALL THE WORKINGS OF THIS NEW CAR , AND FOR THAT I AM GRATEFUL JOB WELL DONE, CODY, THANKS
Bought the new CHR and I love it! Went in to look at it and Wes took great care of us. We never felt pressured at all and he was very informative. I highly recommend Jeff Hunter Toyota!
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