Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
The Service Department treat customers very cordially and respectfully. They take care of all the details making the experience of having your car repaired very comfortable. They gave me peace of mind.
Fuccillo VW is fantastic! This is the second car I have purchased from Fuccillo VW and I was not disappointed. I got a great deal with no hassle. Manny was helpful, knowledgeable and friendly. Management was also great - Mike and Bill were friendly and available if needed. They made the trade in process very easy. I definitely recommend Fuccillo VW!
Did not want to go to a used car dealership because of the horror stories I’ve heard but at Horning Auto sales none of that was true Dave and Ann were very pleasant and very helpful no pressure at all when I found the car that I liked and we went over what I wanted done to it no questions asked just OK no problem can’t give them enough stars I recommend them highly .Joe from Saratoga
Excellent customer service and attention to detail
by N. Woodard from Albany, NY
January 31, 2015
Nick was extremely knowledgeable and certainly went our of his way to assist me. Financing was fast and the rates were beyond competitive. I would not only recommend Nicky V's Auto Sale but I would use them again. Nick provides attention to detail and is honestly working for each of his clients. I hope people take the time to read this review, prior to visiting Nicky V's Auto Sales I had some unfortunate experiences with a few other auto sales dealerships in the Capital Region.
Tony was very informative on how much we need to get into a great used car. We are saving right now to come in and see Tony when we have the amount he recommended. He is an asset to Robert Auto. Thank him for me.
This visit was for a factory recall and. it was handled very professionally and quick. Other visits for maintained issues were equally as satisfying. I purchased two other cars from Andi and she is wonderful, love her.
Carolyn was extremely knowledgeable and patient with me as I am not an easy customer. She was not at all the typical pushy sales person. I would strongly recommend her services. I am so happy with my car and my experience
I purchased a 2001 Dodge Viper from this dealer, the experience was excellent, great customer service, sales manager was very helpful & super honest , really good price for a fantastic car. I definitely recommend this dealer.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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