This is our second Kia purchased from FUTURE KIA. We have always been impressed with everyone involved in the process, and we love our cars. We would highly reccomend FUTURE KIA to anyone. Excellent service and an awesome staff.
In most of the requests for repairs, it was a good experience. My only problem with your Service has been the time element. In one case, I was told to bring my car in for the requested repairs in about 10 days. In a recent and other times the repairs for my Wife's car and my car took over a week to complete. This time element situations may require management to be more conscientious of your client's time needs.
Buying was a breeze. Returned on a Tuesday for detailing of my vehicle and they kept it for 9 hours!!!! They gave me a loaner but I was 60 miles away from my home. Detail looked great but 9 hours is ridiculous.
My husband has a background in sales and I in customer service training. We do not enjoy car buying process, mainly due to high pressure sales tactics. We worked with Andy, who helped us navigate our options and was responsive to our needs. We will be coming back to the Selma Auto Mall.
Easy and a professional purchase experience!
We had gone to other places in our car search, but none compared to Selma Hyundai. Our sales person, Andy Naphaivong, was professional, charming, knowledgeable, and to the point. He secured our pre-owned car and made the selling process quick and easy. The dealership is beautiful and luxurious, and a welcome relief from some other places we had visited earlier. Very good experience. I would send any of my closest friends to Andy Naphaivong at Selma Hyundai!
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