Professional, polite and courteous - Is what I can succinctly describe of Mr. Joe Green. From the first contact via email to the final sales handshake deal, Mr. Joe demonstrated exemplary professionalism.
Doug - the Sales Manager, was professional and worked really hard to get us exactly the car we wanted. He was not high pressure, and was honest in what he could provide us in terms of timing and cost. Jose (salesman) followed up and provided excellent after purchase guidance and explanation of the CRV features.
Calvin did a great job and provided us with a very outstanding customer service. This is our 3rd Lexus bought from Lexus of Oxnard and Calvin was the salesman on the last 2. He was very knowledgeable about the vehicle that we were buying and provided us with a sense that we are buying a very excellent and a very safe car. He is very approachable and very friendly and I can even count on him for help and assistance whenever I have questions about the car even months passed after buying the car. Overall, I am a very happy and satisfied loyal customer. Lexus of Oxnard and Calvin I can highly recommend to friends. amc
Highly recommend to friends and family! Best experience.
by j123 from DealerRater.com
August 5, 2017
Amazing experience at the DCH Lexus of Oxnard! This team is stellar and customer focused. I appreciate their help and sincerity from start to finish. Joe Green was kind, helpful, and responsive from the very first phone call I made to the dealership through to the moment I drove off with my car. It is evident that each member on this team wants to make sure their customers leave on a positive note and a feel like a member of the Lexus family. After I purchased my new car, I went in to service the vehicle and was blown away by the customer service. Martin in the service department was genuine and did his best to address all of my questions and made it easy and convenient for me, the customer. They truly went above and beyond. I would recommend my family and friends to purchase their next vehicle from this dealership just to get the same experience I had. I appreciate this dream team and will be back for all of my service and maintenance. Although out of the way, the service and friendly team will bring me back to this location.
I'm so happy with my 2017 Rx 350. What makes me feel even better about my current purchase is the customer service I receive every time I go to the dealership. Joe Green and the team go above and beyond to take care of us and for that we will forever be loyal and part of the DCH Lexus of Oxnard family. Thank you for the royal treatment!!!
Antonio Cruz provided warm, knowledgeable and superb service, making the experience of purchasing our car a very positive and professional one from beginning to end. I came to the dealership with two specific cars in mind that I had previously researched. Antonio promptly located the cars we wanted to see, and proceeded to accommodate our test drives, answer our questions and proceed with the process in the most friendly and caring manner. We also met with Miguel Munoz Vignes who provided excellent help as well in our process. I sincerely recommend sales rep, Antonio Cruz, DCH Lexus of Oxnard and all those we worked with, and their excellent customer service, attention to detail and dedication to customer satisfaction.
New GM cars carry a 3 year battery warranty. The battery in my car stopped functioning literally overnight. One day I drove my car and it started and seemed to be fine. The next day the battery was so low I couldn't even unlock the doors. My charger indicated the battery had a internal short. GM Customer Service sent a flatbed within two hours of notification, and my car was taken to Paradise Chevrolet. The time was late afternoon. When my car arrived I received a text from a Paradise Service Adviser letting me know they now had my car. The next morning I received a call to let me know my car had been repaired by installation of a mew GM battery. A courtesy car picked me up and took me to Paradise Chevrolet. My car was repaired and ready for pickup. Throughout the process Paradise Chevrolet demonstrated excellent professionalism and customer service. I very much appreciate the help I received from Paradise in quickly getting my car back on the road.
I had been searching for a Toyota Tacoma for a while but was never convinced by other dealerships. The moment I arrived to Ventura Toyota, I felt a good vibe from everyone. I felt as if they were looking out for me and for what was in my best interest. We spent a couple hours discussing exactly what I was looking for and looking at different trucks from varying prices with the amazing team of Sam, David and Paul. Finally, we found me the perfect truck!
I was pleased with how smooth everything went and all the follow-up calls from Toyota. I would definitely recommend to anyone. Tell the team exactly what you need and are looking for, they will make it happen for you!
This is definitely a 5 star dealership! Everyone who works there is polite and knowledgeable. I never have trouble getting my car in for service. Always respectful. Repairs are done in a timely manner. Won't take my car anywhere else!
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