I can't rave enough about the quality of service I received in buying a car in June. Mario was exceptional. He was able to help me with identifying my needs and choosing the best car for me and my family. Due to his great customer service, wealth of knowledge and expertise, I will continue buying my vehicles through this dealership. This is my 3rd car with Nissan in 5 years. Mario was the best sales person I've dealt with my entire life. Due to me being active military, I was unable to give the great review he deserved. I hope this review helps give Mario the credit he deserves.
Their check in is efficient which is critical at a super busy shop. The shuttle drivers are personable and run on time. The service liaison communicates well and is helpful. My favorite service out of three I???ve tried.
Pros: My car had 2 manufacturer's defects that were dangerous so I came in to Lipton Toyota to get them fixed. As soon as I got there they immediately greeted me and took my car. They told me about the free donuts and coffee inside as well as offered me a ride back home since the repair was going to take a couple hours. Very courteous and friendly people. Hunter was the young man responsible for fixing the car and he was great. They even washed my car for me! Cons: The only reason I am giving it 4 stars are because of the Salesmen. I have been receiving nonstop emails and phone calls from different sellers telling me they want to buy my car and also that the car I was interested in is still available. While I am at the dealership I get approached by like 3 men trying to get me to buy a car. That made me uncomfortable.
Stopped in without an appointment to check the tire pressure light on my screen that came on. It has happened small times before, but usually good off, this time it's been in for a few days. They found a nail in I've of the tires. Patched it, and I was on my way in about an hour and a half. Very friendly, courteous, and they didn't charge me! (Still under warranty). Not for nails in tires, but I bring my car there for anything needed.
Basically, I believe that when selling new cars there shouldn???t be any problems with the car. Due to my experience here I had to wait an extra hour and a half after purchasing the vehicle. It should have been all ready to be received upon purchase
After talking with the internet to test ride car was supposed to be ready and gassed up it took a half hour to get the car and there was no gas in it but after that the sales people or very cordial and friendly and the overall experience was okay I went back the next day for an issue with the car and was not happy with the treatment I received
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