Ben Lakis was our sales person and was very professional. It was found, after the sale, the key fab for pre-owned vehicle was not in the dealership's possession. Ben spent nearly a week tracking it down and retrieved it for us. It was very much appreciated. The closing on the vehicle was quick and easy as well. It was a very good experience.
The sales consultant was pleasant and well informed about the vehicle I was interested in. The buying process went quite smoothly, The person in the financial department was very courteous, informative and thorough.
We were visiting for service on our present vehicles. The Lynch staff had expressed interest in our 2015 Terrain for their used car inventory. After a good trade-in offer was made to us, we started looking for a new vehicle. Several good options were presented to us including 2019 and 2018 vehicles. Alex and the Lynch staff were friendly, professional and answered any questions we had. Alex came in on his day off to complete the process. We are happy with our purchase of a 2018 Terrain.
Quick timely service. Got our vehicle in for diagnostic in a couple of days that worked with my wife's day off. Communicated issue and repaired in one business day. Professional, courteous, and priced comparably to other dealers.
Great experience. Matt was very helpful in explaining the different features on the various Highlander models. Helped me quickly figure out which one I wanted. Second highlander from Russ Darrow. Great customer service keeps me coming back.
Travis was able to help me find a new van that met my specifications. The entire experience was smooth and easy. I appreciated the time he took and the follow up after we purchased to make sure we didn't have any questions and to see if all was good. I would recommend others to buy from Russ Darrow and to seek out Travis for assistance.
The salesman was very helpful and didn't try to sell me a vehicle that they wanted off the lot. He also let me test drive the ones I wanted to compare even if it was not in the most ideal spot, if other vehicles needed to moved it was done.
Dropped off my vehicle for service due to a recall. Jessica Clemens was accommodating, knowledgeable, efficient and personable. She had a loner lined up for me when I arrived and got me in and out of there without any waiting around. While my vehicle was being worked on she kept me updated on the progress-excellent communication. The service technicians are knowledgeable and efficient as well. The work was done sooner than estimated and it was returned to me in much better condition than when I left it. I would recommend Russ Darrow West Bend to friends and family.
Warren Hasse is a great person!! my husband had the deal in mind that he thought was fair. Warren made it happen. He makes sure every detail is carefully taken care of. this is the 2nd wrangler we've bought from Warren. could not be more pleased with the whole all around experience with Griffin Hub! all the employees were very pleasant and helpful. great bunch of people! will definitely be back and tell others! Thank You Griffin Hub.
Very accommodating, no complaints. Can pick up as late as 8pm on a weekday.
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