Easier to deal with than most other dealers
November 6, 2018
First and foremost, my rating of this dealership is because of Becky Herbel. She is very knowledgeable, and was easy to work with. I had brought in my old car to maybe trade in, and I had already gotten a good offer from CarMax. When the trade-in appraisal on my old car came in lower than CarMax, I asked Becky if I could go to CarMax across the street, sell my car, and then use the check for my downpayment. Becky went and asked around I was able to use my CarMax check as a downpayment. Shahat is the finance guy who closed the deal, and he was good to work with too. He went the extra mile to register my car in Illinois, and eliminated a lot of extra work I'd have to do once I got back home. The deal I got for my car (CPO 2014 Highlander) was much more competitive than I found anywhere else. I drove up from Chicago to buy this car because it was about $1000 better than anything I was finding in Illinois, or close by in Indiana. All the questions I had before I drove up were cheerfully researched and answered by Becky, so by the time I drove up, I already felt like I was in good hands. I have a few complaints about the dealership in general: When I drove up and saw the car and inspected it, the tires seemed not quite at the 50% tread they promise for a CPO car. They wouldn't adjust the price for that. Since I was already getting a good deal that I drove 80 miles Since I usually expect to replace the tires on a used car I buy, it wasn't a huge deal, but left a sour taste in my mouth. The other ding is the first price they presented for the extended warranty was almost double of their second offer (which I took, and am now considering returning because Toyota gives you 30 days to return the extended warranties). What if I had said yes to that? I'd be paying a totally inflated price for that. Overall, I had a good experience with the dealer and a great experience with Becky. The interactions I had with Heiser (though I listed a few complaints above, but I think that's just car dealerships) were so much better than with other dealerships I had contacted and gone into. I recommend Heiser, but do your homework on an extended warranty if you think that is worth it (not sure it is) and be able to counter with prices other dealers have for it.