My sales advisor, Bruno Reichert, was great. Extremely professional and knowledgeable. I’ve never had a sales advisor that knows so much about cars, all makes. And he has worked there for a long time. I know he’ll be there whenever I have questions.
The facility was nice and the car choices are good. My dealer seemed distracted. They did not appear busy but he didn't seem interested in my being there. I felt I was pulling him from something more important. The prices seemed fair. I would only recommend if you want to get in buy and leave.
Undoubtedly my best automotive purchasing experience ever!
by thanatos8877 from DealerRater.com
November 3, 2018
If I tell you that I opted to drive 5 hours to work with this dealership, will that tell you how great they are? There are three Volkswagen dealerships within an hour of my home and all of them acted like they just didn't want my business; they played the stereotypical pricing games that give car dealerships a bad name. Not so with Royal Automotive! I found the exact car that I wanted online. I called Royal and explained that I wanted to have the best deal that they could give me and I wanted to make sure that there were no pricing surprises since I would have to drive so far to see them. Not only did they play no games, but they also beat the best price that I had been given by my local dealerships by over $2000. My salesman, Adam Hickman, Jr., was a delight to work with and made the process seamless! After my initial phone call, we handled the painless negotiations via SMS and email. The only hiccup in the whole process was that the car wasn't ready when I arrived, and that was only because I arrived early to pick it up. If I hadn't been so eager, I may have spent less than 20 minutes in the dealership. Matt Morgan handled the paperwork and financing, and it went so quickly. We could have gotten it done more quickly, but we talked about a lot of different things; he was just so friendly. Buying this Volkswagen Tiguan was the best car buying experience that I've ever had! Adam and Matt were delightful to work with and really made this process enjoyable. Can you imagine that? An "enjoyable" car purchase? I will absolutely work this Royal again.
From the salesman to the financing it was an easy no hassle experience. I wasn???t there all day for paperwork and all the back and forth. Just quick and simple. The cars are nice and affordable. I found my daughter the perfect car with the best price!!!
This was a great hassle and haggle free experience. Salesperson was attentive to what I was looking for and tried to make suggestions accordingly. The prices, features and options of the cars are transparent.
Warren and Jack are awesome people!! I purchased a car from them when they were named Oskar Motors and loved their excellent service. I loved their service so much that I decided to use them again when I purchased my next used car. This last purchase was handled by Warren and he made it an excellent experience and took great care of me. I saw the dealership had been changed to a new name and I visited the Southside location and was not satisfied, but after going back to the Hoover location I had no regrets. They are such nice courteous people who will get you taken care of. Warren made my car purchasing experience a great one with his caring, sympathetic, and hassle free spirit. Thanks Warren!!
We recently purchased a Volkswagen from Sonic dealership. After 3 weeks into it there was a smell coming from the engine. Turns out we had to have the oil cap replaced. Not really a big deal but I was surprised to find out I had to pay $30 for a new oil cap on a car that I owned for less than 3 weeks.
My car was shaking and losing power. I went to Nissan and they did a diagnostic. They then told me that I needed a tune up and brakes. They completed the service by lunchtime and I was on my way. Great service!
Excellent, very professional and understanding. The service understood my transportation needs and made sure I had a loaner that evening. Kori, always willing to answer questions and she returns calls!!!
Great and wonderful and very helpful sales people this is my second car from the same dealership and sales person last yesterday I bought a 2017 now I got a 2019 Volkswagen Jetta great four door loaded and great on gas.....
My salesman was excellent. I got exactly what I wanted and left with a smile and a brand new car!!!! Thank you again Serra Nissan
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