I take my 2016 Outlander sport there to be serviced. They have very friendly service personnel. I always feel very welcomed and as though I am an important client. They inform me if things need to be done while I am there so I don't have to return another time. I appreciate this because I do not live in Springfield and it is often not easy to get in to Springfield just anytime. When I call for an appointment it is easy and quick to get in. I don't have to wait weeks for an appointment. They also have good hours for working persons. I will continue to go to Napleton Volkswagen Springfield.
Inexpensive car to operate!!
by Schwedebalz from Rochester, NY
January 23, 2019
I purchased a 14 Jetta as a second vehicle when I retired. I didn’t drive a lot and wanted to save money fuel wise. Things changed in 2017 when we lost a company vehicle. The car is now used daily. From new to 2017 there were 20,000 miles and from summer 2017 until now it’s 43505. I keep the car regularly maintained and very clean. That car has been waxed twice a year since new. Inspected in October and had a new set of tires at the same time. The mileage on the highway pushes 33-36 mpg and in the city it’s probably 25. Car is a gem and has the documents to prove it.
I love my little Kia Sportage I bought from Joe. He listened to me and heard what I wanted. I was lucky that Joe had just taken this car in on a trade and it was just what I wanted. I've had it for 2 years and absolutely NO problems. I'm looking for a good used Jeep and will keep watching his inventory.
I would buy it again
by Big Billy Joe from Davenport, IA
January 19, 2019
I purchased a 2014 Jetta GLI with 45k miles on it in 2016. The previous owner had just done the 40k mile service. Overall ride is fairly stiff, but an absolute blast to drive. I upgraded the brake rotors and pads to increase performance, as well as had my engine tuned from an APR dealer. I now have 90k miles on the Jetta, and all wear has been exactly as expected. Scheduled maintenance is more expensive than compared models, but overall performance is much better, and there are no hidden surprises.
I've bought 5 cars at this dealership since 2010, 3 since 2016. Since Napleton bought it, the service department has gotten better and better, especially since Derek Owens took over as service manager. I have no qualms about recommending these guys to look after you Volkswagen vehicle!
Just got I but I love it!!
by Dubclub from California, MD
January 24, 2019
I think it’s great!! I used to have a gti but it got totaled so i wanted to get something cheap and nice and this was the car I chose.
The service team got my car in when I wanted. It was completed on time as agreed. Plus they let me know of some needed maintenance I should be aware of. Overall, great experience.
More than I expected
by Mtroop1272 from Trenton nj
January 10, 2019
This car has exceeded my expectations. Ride is nice, very comfortable. Love the heated seats. Blind spot warning system is great when changing lans. Very good on gas. Stereo and navigation system is awesome and definitely comes in handy on trips. Lots of trunk space.
I contacted the dealer about a truck I was interested in on cars.Com. A Mr. Lipscomb answered and informed me that the truck had sold but that he did have other trucks in that category. He also told me he could have some work done if I needed it. He was very polite and helpful, I will be going up there to look in person in a couple days. I expect to have another good review to post then.
Never had an issue with it
by Happouh from Dayton
January 26, 2019
It has always been a nice car to drive very smooth ride and plenty of power. Never had any issue. Plenty of room, for passengers and also in the trunck.
stopped in to see what some of the used cars were going for. Left with a car. Jake did an excellent job. I really felt comfortable with him. He seemed honest and trustworthy. If they keep hiring salesman like Jake I'll keep coming back.
by Daytona Michael from Daytona Beach FL
January 26, 2019
Gas mileage is awesome , over 44 mpg in my S sedan Jetta. I wish I could have gotten the SE model Bluetooth is basic in the S. But SE was another $3500.00
The cloth seats are a pain to clean it looks like you spilled something on them when trying to clean them.
Getting it serviced every 10,000 miles is great or once a year.
The car was exactly what I was looking for and I’m getting a diesel I get great gas mileage and I couldn’t asked for anything better.
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