Really excellent customer service from Sam Okiyama. He was so thorough and knowledgeable that his information became the deciding factor in my decision to buy. Also Scott Yeager, really great phone communication, lots of courtesy, and he got a dent in the car handled in just a few minutes and the repair was done within a week. He expedited all the steps and I felt like he advocated for me throughout the entire transaction.
Scott Yeager was a pro. He knew the car, he knew the financing programs, he was a Volkswagen enthusiast and VW owner. Great man. We haven't bought the car yet, was my wife is overseas till month's end.
Very positive staff from initial phone call to working with Finance and driving off the lot! I knew this was where I wanted to buy based on how straightforward and prompt Alex was, I shopped around and this was where I found the best deal.
Alex Pryadko is a professional in every sense of the word. Very helpful in the buying process, helping find the right car for the right price. This is the second car I've bought from Alex and I would highly recommend buying a car from him.
Starting from the initial Internet contact with Diego, to the moment we stepped foot on the lot and met Jim Cord and his sincere warmth and friendliness, to the efficiency of Jeff Rosen, thoroughly explaining and matching a comparative offer from another dealer, to finally wrap finances around with Ed, we could have not been more satisfied the ease, friendliness and no pressure attitude of the entire staff. There is always the stress of playing games when you get ready to purchase a vehicle, and we truly felt that this group did not do that with us. The entire experience maybe lasted 2-3 hours, and we are now owners of a beautiful vehicle
Oscar is THE BEST. Every negative experience I have had at other dealerships was immediately wiped away when I worked with Oscar. He made me feel very comfortable throughout the process and was not at all pushy while I tried to make my decision. He and his team worked very well together and made sure I didn't have to repeat myself to multiple people along the way. Sterling was also extremely kind and made sure I understood all aspects of my financial commitment before walking off the lot. I will look forward to coming back to this dealership in the future!
I had my car towed in and Kevin was very helpful. Not only did Kevin keep me posted on the progress of my repair, he took the time to explain the problem in detail and in a way that I was able to understand easily. I really appreciated the respect with which he treated me and making me feel like a valued client.
I don't like to write reviews unless it was well deserved but my experience with Danny and the staff wasn't something to go unnoticed. They were able to help me with my car problems in a timely manner. Danny was very friendly and accomodating. I would definitely recommend their professionalism and service.
Narzaya did an amazing job. I called about the car I was looking at for my wife???s birthday. She got it. I made the appointment. Traded in my car for a good deal, signed all the paper work and was out the door in one hour! Awesome!
Was looking for a new car for my son and he liked the Subaru BRZ. I made an appointment to come in for a test drive, and left that same day with a new car. There was no pressure to buy like at some dealerships and the salesman was very nice . All in all we had a good experience and would recommend this dealership
I will definitely do business again with MB of Walnut Creek. I was in a market to purchase a new vehicle and looked their inventory online. I was contacted by their internet specialist who made my selection a breeze! I emailed her my preference and price range and she found the car that fits all category. Financing was easy - I emailed my guidelines and was pre-approved and scheduled a test drive same day! My sales rep and everyone at the sale floor was nice and courteous. I came out of there with the car I wanted, with the payment terms (including extended warranties, etc) within my budget and the car was impecable! You cant beat MB quality of product and service. This is 3rd MB and I am definitely have brand loyalty and any future purchase will be at MB of Walnut Creek. Thank you!
We recently had the pleasure of working with Trey Onkst at Mercedes Benz. Although Trey had only recently transferred to this dealership, his facility with the product, his approach, his patience with us as we made our buying decision was just top notch. He even came and picked up our vehicle at our house to take care of a small scratch that occurred on delivery and brought the vehicle back to us. Very respectful, followed through on everything and was fun to hang around! Thanks, Trey!
spoke to Michael on 08 Bentley they had. hard to get a warranty on this car so I passed. but response / info was efficient and on time.
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