Great customer service from my Sales Consultant, to the Sales Manager, and the General Sales Manager. I special ordered a car that was/is in high demand and short supply. I was told exactly what to expect during the waiting period, received updates and had a great vehicle delivery experience. The associates at this dealership truly worked as a team and I felt it. Everyone was happy to help when my personal sales consultant was away/off. I felt that these guys truly believed in the Volvo brand and were passionate about it. I'm so glad I decided to purchase my Volvo here!
Robert MacIntyre was absolutely fabulous! Excellent customer service, he made the whole experience great for our family of four...which is no small feat with our crew! He was very upfront and open about the lease process and followed through on his initial very fairly priced quote. No haggling needed!!!
We stopped into Carlsbad Volvo to simple take a look at the new Volvo XC 60. We really weren’t planning on purchasing one. We were introduced to a very nice sales person “Danny Costido” who really took the time to show us the new models and to answer all of our questions.
His knowledge of the Volvo line of cars was outstanding, and when we decided to talk about pricing he worked with us to give us an extremely great price on a fully loaded car.
The experience with Danny was excellent and he worked to ensure all of the typical hassles when buying a car were eliminated from the process.
We strongly recommend speaking to Danny when your interested in looking for a new Volvo
The service advisor Mike always treats me with respect and provides excellent customer services! I am always happy to drive to Escondido to get the personal experience they provide. Driving from Chula Vista there is a Volvo service department that is much closer but I choose Escondido because I am treated as a person and not the next service ticket like SD Volvo treat their customers. I always receive exceptional customer service meeting my car service needs.
They went above and beyond to get me at the payment I was comfortable with and into the car I had my heart set on. Doug knew the car inside and out and was super knowledge. He didn't give any uncomfortable high pressure sales pitch either. Ash came in later on in the deal and helped negotiate to the payment I was comfortable with. The process was seamless and I felt like family by the time I left. I definitely recommend this business to anyone looking to get into a jeep. Great prices and selection. Thank you Doug and Ash - I'm a very happy lady!
Another great car buying experience with Volvo Carlsbad! My sales representative was Danny Costido. He was attentive, responsive, and helped find the vehicle that was right for my family and our budget. I really appreciated the consultative/no-pressure approach and willingness to explore multiple vehicle/pricing options. I would highly recommend Volvo Carlsbad and Danny to anyone looking a getting a new Volvo car / SUV! 5 Stars!
Not every aspect of the experience was perfect. But, My wife Lexie and I felt the entire Escondido staff were genuine and honest with how they handled our requests. Richard and Larry went out of their way to follow through and resolve any issues quickly. We are happy we made the decision to work with Volvo Escondido. We would highly recommend our friends and family to Richard and his staff without any reservations. If this is the experience we can expect from Volvo. We are happy to part of it for many more years to come.
Nothing screams a great deal with amazing customer service like deciding to buy 2 cars in the same week. Danny Costido was patient, knowledgeable, and walked us through the pros & cons of the car, best payment options,etc. Volvo of Carlsbad was a terrific place to visit and buy cars from, we are clients for life. The new Volvos are unreal, safe, technology is over the top. Danny is the best. Thanks guys!
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