Pleasant young man. When I go shopping for cars I hate high pressure sales pitch people. I was pleasantly surprised that there was no pressure but lots of helpful information. He has called to follow up and still no pressure, but wanted me to remember his name so I wrote it down. I'm not ready to buy now however I'm impressed by his courteous demeanor. I will definitely be back when I'm 100% ready to buy a car. In a way I feel bad I'm not ready to buy the car so I wanted to at least leave a good review, I know most of the time the only reviews are the negative ones and I try to make it a point when I receive good service to point it out and let management know a good impression was made. Thank you
Beautiful facility, shows great promise and still head and shoulders above the other local Jeep dealership (Galeana) but 6 contacts and an about hour to only schedule the appointment for an oil change, tire rotation and them to see if something qualifies for a warranty issue.... unacceptable. No appointments available for at least two weeks out and no way to confirm appointment time online or even by phoning the dealership directly. They can???t even tell you who your service advisor is... once I arrived I found I didn???t even need an appointment after all because they dont handle that type of warranty work for Mopar Service Plans. I have to call Chrysler direct to schedule. Service advisor seemed nice enough but not very knowledgeable and pretty stressed. They???re new so I???ll cut some slack, but guessing management needs to do some better training. Still not sure about why it took 6 contacts to schedule an appointment.. there must have been 15 girls in a bullpen area that handle scheduling who were seemingly just sitting around and chatting. Not great, but not as awful as Galeana. Will give them a second chance and re-review.
Randy Eilert helped make this experience a delightful one for me. I had not looked for a car in many years and due to a accident needed to find a car in a short period of time. So, the pressure was on. I had decided to visit every dealership I passed in my travels. Which I believe I did! Volvo was the third dealership I visited. I met Randy outside of the dealership and he immediately made me feel right at home. He listened to everything I had to say about what I was looking for in a vehicle, price etc. For the next few days, I continued on my journey. After visiting more dealerships and test driving many other cars, I decided to go back to Volvo. Not only because I felt the car was a superior vehicle, but because Randy spent so much time with me and answered all of my questions over and over again. Randy is a true professional and knowledgeable in all things Volvo. Rocky Rycenga was extremely helpful to me and he is an asset to this dealership. Everyone at this dealership is friendly, courteous and has great customer service. I highly recommend this dealership to anyone who is looking to purchase a vehicle and I so enjoy driving my new Volvo!
We had a brilliant purchasing experience and are particularly thankful to Tyler Biffer and Ron Belson for their service, also Joe Parisi's assistance in locating options, our car is a delight. From Carolina Hernandez and Genesis Lucio, to Ed Valois, the courtesy is truly remarkable. It would have been fantastic, if the dealership accepted American Express for the purchase.
I didn???t know Volvo worked on other car manufacturers. I brought my Chevy Colorado and my wife???s Toyota Sienna in. They did a great job and are very professional I found the experience and work performed to be truly exceptional.
From my first interaction with Eric Schilling and Joe Parisi, I felt at ease and knew that they were honest. Eric is extremely knowledgeable about the cars and features. He answered my many, many questions and then allowed me the time to make the decision and arrange for the purchase. It was one of the least stressful car buying experiences ever! My trust in them was confirmed when they came through for me when I was traveling had a warranty issue and another dealership refused to help me. Eric and Joe did the right, common sense thing as you would expect from a world class brand like Volvo. Our next car will also come from Volvo of Naples...
My husband and I just purchased a new XC90 T6 AWD from Volvo of Naples and we were lucky to have Mr. Dorsey as our sales consultant. He is very knowledgeable, professional, and personable. We never felt pressured or rushed, rather Robert wanted to make certain we chose the vehicle best suited to our needs. With his guidance we chose a different model than we originally intended to buy and it is in the garage next to our XC60. Volvo makes beautiful, safe, and technologically advanced automobiles and Mr. Dorsey can introduce you to your perfect vehicular match.
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