Excellent customer service ! Service advisor explained all in detail and also had the recall completed. Highly recommend this dealership and service department.... They truly care about their customers !!
I was passing through Port Lavaca in my F-150 when the brake warning message came on. I’d heard good things about Port Lavaca Ford, so I stopped by to... have them take a look. The truck was overdue for a checkup. They gave me a nice loaner while they did a tune-up, brake job, shock replacement etc... they were professional, friendly and and got the truck back in good working order while I sat in their showroom lounge and watched TV on the big screen. They even found a nail in one of my tires and fixed it for no charge.
Had a really great experience with Port Lavaca Ford. I would recommend people to go talk to Big Mike! From the time I called to even now after I have purchased... he has made great efforts to go above and beyond!
This is the only place I'll go to buy a car! Every time I get a new vehicle I leave feeling like I actually got a deal and didn't get ripped off! Everyone... in the office is accommodating, professional and extremely courteous! Ask for Luke or Jacob and I promise you won't be disappointed.
I have to give cudos to Greg Gunn and Stephen! What an incredible buying experience! This is my second vehicle to purchase from Greg...followed him from... Houston. Greg kept me informed, was very patient and I didn't have to haggle a deal with him. Greg is professional and to the point, I like that I am a pretty direct person (but polite). I did shop quite a bit...I had a hard time choosing as I love my Mazda CX-7, just needed something newer since I am very independent and I'm on the road quite a bit. I'm just going to the be up front, I do not like anyone to treat me like I have no idea what I am doing and other dealerships did just that and adding, I do my research: Crash/safety rating, reviews, etc.... For goodness sake...learn how to give a proper handshake. Ok, moving forward. Stephen has been a hoot to talk to and has also kept me in the loop each step of the way. I am so beyond pleased with the customer service and all the extras they have offered to make sure I am safe and have what I need with the car. Anyone who knows me, will acknowledge that I am guarded when I put me stamp of approval on something, especially with a price tag that goes with making a purchase of a vehicle. I am completely confident in referring you to Greg and I know Stephen will support the experience! Happy shopping ya'll!