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I don't want anyone to get disciplined, reprimanded or fired. I'm sure the salesperson involved feels bad about it. Just letting you know how I felt betrayed... by your dealership. Just how I left me at the end of the process...
Waited two wks for vehicle to finish pre-sales service and pics of vehicle. Continued excuses. Sales rep was poor at communicating status. I had to... call/email and remind them I was interested in buying the vehicle, multiple times. Upon getting a quoted price from the sales mgr, and waiting for the deposit requirement, which I had asked them repeatedly for, they then sold the vehicle to someone else, within 15 min of communicating with them. Typical used-car salesperson crap. Certainly didn't act fairly, and this "customer is king" is BS, and couldn't be further than the truth. The 4.5 rating is overstated, and evidence the dealership nags it customers for positive reviews. Go ahead, go there and get burned... really.
Scott, I am responding to your review on behalf of our employees that you have dealt with since May 1, 2021. I have a full understanding of our commun...ication with you over the past month. I can say that, after a complete inspection of our processes, our team handled your requests for information with professionalism and tact. As I am sure you're aware, there are often multiple deals working on the same unit, and in this case another customer simply beat you to it. I am sorry that your experience with us did not meet your expectations, but I am confident that we have treated you with the same respect and honesty that we give every customer. We wish you the best in your search for a new vehicle.
Very nice and friendly. Helped me get into the perfect car. Answered all of my questions and concerns. I would recommend my dealer to anyone. Great customer... service!
Sunny King Ford went above and beyond to get me financed for a vehicle. I am more than pleased. I had given up completely on my search for a newer vehicle.... The staff is friendly and my experience was excellent. I couldn't be more happy.
RUNNING A CREDIT REPORT WITHOUT PERMISSION IS AGAINST THE LAW !!! DIDNT EVEN COME TO THEIR LOCATION....SALES PERSON DECIDES TO RUN MY CREDIT SEVERAL TIMES... DROPPED MY CREDIT 8 POINTS
Overall experience was great. Sparky and Kyle were outstanding. Will recommend to everyone. The profession of your employees were very grateful. Thank... you for everything.
I won't got into all details but just dont go to this place if u don't want 2 b had cause u will b and then they'll dump u like wild or quickly
I was very pleased with our salesman Logan Deck . He even did a follow up asking was everything was good and was I enjoying my car
That is wonderful Darlene. We are so glad you was happy with everything and Thank You for coming to Sunny King Ford for your vehicle needs.
Tim Robinson was very helpful and knowledgeable. He made buying a car less painful than a root canal. :) Thanks Tim Robinson!
Kyle Jones rocks...went above and beyond to get me in my car
That is great to hear Mike. Thank you for coming to Sunny King Ford for your vehicle needs!!