Roberts Auto Service

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
62 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.0 out of 5
    June 7, 2019

    These guys sell "very used" cars,... and very used cars are unreliable. They do not do the needed work up front, when they purchase to ensure the car... is solid, so stuff always goes wrong. I've bought three cars and each was worse than the last. The staff is not empowered to make any decisions so when they commit to do the right the thing, the owner does not back them up. This is true when it comes to repairs, rental reimbursement, etc. The owner is very pleasant when selling until you ask him for something post sale ... and he does not take ownership for his mistakes. Maybe he should sell new cars, less headaches.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 31, 2019

    I had such a wonderful experience here. I got my first car and they made sure the process was smooth and easy for me. I'm thankful I went here for my first... car because I absolutely adore my 2009 Camry! She's in beautiful shape, runs great and a perfect color. And as Harry and Josh said, "This is the car for you. " Thank you, Roberts Auto service for the great, trusting and caring experience as well as for my first car. Highly recommend this.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • April 10, 2017

    Sorry for late review. Wonderful experience with Roberts Auto! I purchased a 2013 Ford Fusion Sport & I love it. Nice ride. Just came from Pennsylvania... this past weekend & had a wonderful ride. Love the car & thank you Johnny for changing tires... I would purchase again from Roberts Auto!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 3.0 out of 5
    January 6, 2019

    I was ignored after I bought car was missing manual Jack and a tool to put top up and down manually which didn't work. For 2 summers been doing it manually... with the tool I had to buy for 250.00 which I told them I needed it and was never received!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 30, 2017

    Tony was very informative on how much we need to get into a great used car. We are saving right now to come in and see Tony when we have the amount he... recommended. He is an asset to Robert Auto. Thank him for me.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 29, 2017

    needed a car asap, i was in a pinch and didn't have much to put down. i was fearful these guys would put me in something i did not want but had to buy... (finance reason) they didn't do this. johnny took everything into consideration and put me in my Nissan maxima and i'm grateful for it. i recommend these guys to anybody. wonderful, pain free experience thanks Johnny!!!! and thanks to the whole team for putting me into something i love at an affordable price!!!!!!!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 28, 2017

    I just exchanged my vehicle for another one at this car dealership and was able to take my new car home in less than a week. My dealer was Wael (YL) Abdu... and he was wonderful! He was knowledgeable, upfront, not pushy but very accommodating. He worked with my husband and I to get the payments at the price we could afford. Please do yourself a favor and ask for him if you're looking to buy another car! Highly recommend it!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 26, 2017

    TLDR; This place was great. Johnny is the man. My car is working awesome. I absolutely recommend this joint for a fast and easy purchase, great price,... and top quality used car. The morning after a rather nasty dealer my family has dealt with I began searching my job's area for car dealers. Robert's was the first place I came across. I loved the looks of this car, how great the condition seemed to be for it's age, and the price was right were I needed. I submitted an online inquiry before they were open, not expecting a reply until later in the day. I received a phone call as soon as they opened, the first thing that impressed me. I had called other dealers as well, but none had reached out this fast. I called them up on my break and spoke with Johnny. He sounded like your typical charismatic salesman (no offense Johnny :P), answered all of the questions I threw at him on the phone, and we set up a meet when I got out of work. I ended up getting impatient and took a trip to check the car out at my lunch break and get a reading on the man that I would entrust in getting me to and from work everyday. I immediately fell in love with the car when I got there and, despite my skepticism, it seemed like I would have a great experience with Johnny. The test drive was awesome. He told me to test out the turbo... which I did quite aggressively. We figured out there is an alarm you can set when you reach a certain speed, which was set at 78/mph... The car handled great, it lived up to the photos, and Johnny was straight with the issue the car did have (which were so few). I told him I'd present my case to the girlfriend and have an answer for him that night. I emailed him me yes that evening. I received a voicemail early the next morning from Johnny about the email, saying he's happy for us, and excited we're going to purchase the Saab. He didn't hang the phone up completely at the end of the voicemail... my heart dropped. The cynic in me expected to hear some bad things on the other end. I was quickly relieved when I heard him belting the lyrics to Tom Petty's - Refugee. A straight forward, warm guy, with good taste in music. Double sold. The day of the purchase I went over the car again making sure nothing stuck out worth noting. I played Refugee on the sound system to test the AUX input out. He got a kick out of that. All in all, everything checked out. He promised new breaks, new tired, oil, all of that on pick up. He was very understanding with my situation, my budget, and making sure we both ended up on the winning end. He knocked a good chunk of the price off for me. I was dumbfounded, as well as grateful, with how effortlessly he did this for me. The transaction was quicker than checking out at a retail store. It continued to be a very pleasant experience. He said he'd have the car ready in two days. It didn't quite happen that way, but it was for his attention to detail to make sure I received a reliable vehicle. I ended up picking it up a couple days later than expected, but fine with it being for extra repairs. When i did pick it up it was equip with all of the things he promised, he handed me the keys, and I was on my way. I waited until my 30 day 1000 mile warranty was up to write this. The car is still running great. No hidden issues arose after some hard time on the road. I'm still extremely pleased with the whole experience Robert's Auto provided for me. I recommend these guys the next time you need to purchase a vehicle. Thanks Johnny! Matt

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 24, 2017

    They have a great website with a lot of specific information and pictures so I could research their inventory. Decided what I wanted and then had a good... buying experience with Wael. Then after agreeing to the deal, they repaired a glitch in the ragtop, put on new tires, and delivered the car in great shape. Will definitely go back for any used car needs in the future.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 9, 2017

    This was the first time I purchased a car from Roberts Auto. Hands down the easiest, painless, respectable experience my wife and I have ever had. No pressure,... straight up honest, no haggling. My wife is so happy and was so impressed with YL and John the two gentlemen we worked with. I will go there FIRST the next time I need a vehicle. Great inventory of used premium cars. I did my research and bought the car at a very fair price for both of us. Do your self a favor, check it out and ask for YL. (That's really his name).

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews