[{"id":48071,"personPtyId":37363401,"firstName":"John","lastName":"Guido, Jr.","titleText":"General Manager/Partner","shortBioText":"Hometown: Addison, Illinois\r\n\r\nResides in: Bartlett, Illinois\r\n\r\nJohn started as a porter in 1988 at age 15.","emailTxt":"jguidojr@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/df158d1f4619.jpg","drDealerId":897,"dealerEmpStartDtUtc":"578448000","industryStartDtUtc":"828316800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":168179,"firstName":"John","lastName":"Rodriguez","titleText":"Finance Manager","shortBioText":"Hometown: Elgin \r\n\r\nResides: Elgin\r\n\r\nJohn \"Kiko\" Rodriguez has been with the Arlington Heights Ford family since he was 21. He started by selling cars here, then defected to Toyota for a while and became a sales and finance manager. John has been back with us since 2011.\r\n\r\nJohn is an avid Fantasy Football guy.\r\n\r\nLoves to \"Sir?\" people....just walk by his office.","emailTxt":"jrodriguez@ahford.motosnap.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/7d1e07c00d06.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":168185,"firstName":"Sam","lastName":"Vasco","titleText":"Sales Manager","shortBioText":"Hometown: Arlington Heights\r\n\r\nResides in: Lake Zurich\r\n\r\nSam has been with the family here at Arlington Heights Ford since 1992. He also wears a lot of hats here. He is a Sales Manager, Aftermarket Manager, and does dealer trades.\r\n\r\nSam is extremely organized....some might say OCD. He vacuums his way out of his house every morning.\r\n\r\nSam's favorite word is Buddy!","emailTxt":"svasco@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/4c8358a5aa5b.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":168167,"personPtyId":37363438,"firstName":"Cassie","lastName":"Smith","titleText":"Internet Manager","shortBioText":"Hometown: Palatine\r\n\r\nResides in: McHenry\r\n\r\nCassie started here at age 16. She has worked in our office as a cashier, been a coordinator in our Business Development Center, and now manages that Department with Mayra.\r\n\r\nCassie is also the personal assistant for all the managers...she gets handed all the things no one else is willing to do.","emailTxt":"cassie@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/d32c9b519b9e.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":168206,"firstName":"Jerry","lastName":"Hood","titleText":"Service Director","shortBioText":"Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. \r\n\r\nJerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.","emailTxt":"jhood@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/48192501dff9.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":168193,"firstName":"Lonnie","lastName":"Catanese","titleText":"Sales Pro","shortBioText":"Lonnie has been with the AH Ford family for over 20 years. He loves to fish and is often mistaken for Robert from Everybody Loves Raymond!","emailTxt":"lcatanese@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/4469d7a9aa6d.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":168192,"personPtyId":40800653,"firstName":"Justin","lastName":"Silva","titleText":"Sales Pro","shortBioText":"Hometown: Chicago\r\n\r\nResides in: McHenry, IL\r\n\r\nJustin has been in Sales for just over 2 years. He loves performance vehicles... and can talk for hours about trees! Before he was in the car business he worked in the tree business.","emailTxt":"jsilva@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/6eda007699ea.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":168201,"firstName":"Rich","lastName":"Jacobsen","titleText":"Sales Pro","shortBioText":"Richie is #1...just ask him!","emailTxt":"rjacobsen@ahford.motosnap.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/3779f5d45a17.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":168202,"firstName":"Steve","lastName":"Ursin","titleText":"Sales Pro","shortBioText":"Steve is a HUGE Blackhawks fan and has a tattoo signed by Bobby Hull on his arm. Steve also loves to fish and is neighbors with everyone from LZ.","emailTxt":"sursin@ahford.motosnap.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/587310892384.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":168187,"firstName":"Tony","lastName":"Guido","titleText":"General Manager","shortBioText":"Tony started by selling cars at Al Piemonte Ford in the mid 1970s where he became a manager before he joined his brother John brokering cars and ultimately opening the dealership in 1984.\r\n\r\nTony is currently on the Board of Directors for the Chicago Automobile Trade Association.\r\n\r\nTony once bowled a 299 at a tournament and loves to play practical jokes! Ask him about the purple M&M.","emailTxt":"tguido@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/d33df5e3faa1.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":168205,"firstName":"Victor","lastName":"Martinez","titleText":"Sales Pro","shortBioText":"Victor has been a sales pro with us for 7 years. He has been in the automotive industry for 13 years. His current goal is finishing the add-on to his house. \r\n\r\nIf you touch his hair you might ruin his whole day. Victor is typically confused for Pauly D.","emailTxt":"vmartinez@ahford.motosnap.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/da1fe53f1518.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311838,"personPtyId":37361720,"firstName":"Wade","lastName":"Mikosz","titleText":"Service Advisor","emailTxt":"wmikosz@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/9277afded786.jpg","drDealerId":897,"dealerEmpStartDtUtc":"1443657600","industryStartDtUtc":"715305600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":168180,"firstName":"Arnie","lastName":"Kosovski","titleText":"Aftermarket Manager","shortBioText":"Hometown: Chicago\r\n\r\nResides in: Arlington Heights\r\n\r\nArnie started by selling cars with the AH Ford family January 1, 1999.\r\n\r\nArnie wears a lot of hats here at Arlington Heights Ford. He is one of our Sales Managers, Aftermarket Managers, and handles Dealer Trades with other dealerships.\r\n\r\nArnie owned a dry cleaner in Maywood for 25 years before getting into the car business.\r\n\r\nHis wife Delphine is an amazing cook and \"calls all the shots\" in his household!","emailTxt":"akosovski@ahford.motosnap.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dcbea5ab7642.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":233224,"firstName":"Mayra","lastName":"Del Real","titleText":"BDC Asst. Manager","shortBioText":"Mayra started as a cashier at 17 and became a BDC representative shortly after. She \"rocked it\" in the Customer Care Center and became a manager in August of 2014.\r\n\r\nMayra loves taking selfies...If I looked like her I would too!","emailTxt":"mayra@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/3ad8e3c84224.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":168210,"personPtyId":37364314,"firstName":"Steve","lastName":"Verhagen","titleText":"Service Manager","shortBioText":"Steve is one of the GO-TOs in the store to get just about anything done.\r\n\r\nSteve has a vast knowledge of 80s and 90s party music and loves to DJ parties for fun.","emailTxt":"sverhagen@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/ab3a0bcee210.jpg","drDealerId":897,"dealerEmpStartDtUtc":"773020800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":168186,"firstName":"John","lastName":"Guido, Sr.","titleText":"Dealer Principal","shortBioText":"John started at Goodyear turning wrenches as a teenager and started selling cars in his early twenties. He worked for Celozzi-Ettelson Chevrolet and Al Piemonte Ford as a manager before opening the store with his brother Tony and Al Piemonte in 1984.\r\n\r\nJohn is currently the Chairman of the Ford Dealer Advertising Board and has had positions with the Chicago Automobile Trade Association and the National Automobile Dealers Association.","emailTxt":"jguido@ahford.motosnap.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/82ac55128000.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":168208,"firstName":"Mike","lastName":"Waddle","titleText":"Service Writer","emailTxt":"mike.w@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/ad0ff8b84e90.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":168190,"personPtyId":37359484,"firstName":"Jesus","lastName":"Sanchez","titleText":"Sales Pro","shortBioText":"Hometown: Palatine\r\n\r\nJesus started working here in 1994","emailTxt":"jsanchez@ahford.motosnap.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/68aef80056d4.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":168195,"firstName":"Manuel","lastName":"Guerrero","titleText":"Sales Pro","shortBioText":"Manny has been with our dealership for 5 years and has been a Sales Pro for over 17 years!","emailTxt":"mguerrero@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/f187c3ccbf1c.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":168197,"personPtyId":37359486,"firstName":"Neal","lastName":"Snyder","titleText":"Sales Pro","shortBioText":"Neal has been with the company for just over 16 years. He swims every morning. He is the master of riding a unicycle!\r\n\r\nNeal is also one of our product specialists. He is definitely the guy to see if you are an avid Mustang or F-Series truck lover!","emailTxt":"nsnyder@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/3b854c0c35a3.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311830,"firstName":"Janet","lastName":"Trujillo","titleText":"Customer Care Representative","shortBioText":"Janet is one of our newest team members. She was previously an assistant sales manager at a phone store. She currently drives an Infiniti, but will soon be switching to Ford.","emailTxt":"jtrujillo@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/2798b0f44136.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":168173,"firstName":"Maria","lastName":"Patino","titleText":"Customer Care Representative","shortBioText":"Maria has worked with us for almost 4 years. She loves to listen to Mexican Banda. She is our only employee that has an identical twin! She is soft spoken and down to earth, and our customers love her!","emailTxt":"mpatino@ahford.motosnap.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/4c78c25b5922.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":311831,"personPtyId":37981551,"firstName":"Melissa","lastName":"Cazares","titleText":"Customer Care Representative","shortBioText":"Melissa has been in the automotive industry for a little over a year. She previously worked at a phone company. Her biggest passion in life is her daughter.","emailTxt":"mcazares@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/6fe52acc3e26.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":481314,"personPtyId":37491440,"firstName":"Ryan","lastName":"Livingston","titleText":"Product Specialist","shortBioText":"","emailTxt":"rlivingston@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":897,"dealerEmpStartDtUtc":"1504227600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311811,"firstName":"Brian","lastName":"Gerhardt","titleText":"Used Car Manager","shortBioText":"Brian started in the business washing cars in 1987. Began selling cars at 18, one month before he graduated high school. \r\n\r\nBrian comes from a family of \"Car guys\". He has uncles in the business, and at one time all three of his brothers were working in the industry at the same time!\r\n\r\nHe has an addiction to Panera Bread and has been voted Customer of the Month for 13 straight months at the Panera in Buffalo Grove!","emailTxt":"bgerhardt@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/ae42200a17fe.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":168183,"firstName":"Cindee","lastName":"Manaves","titleText":"Fleet Manager","shortBioText":"Hometown: Chicago \r\n\r\nResides in: Palatine\r\n\r\nCindee started by selling cars with the AH Ford family 1995 and has \r\n\r\nbeen our Fleet/Commercial Truck Manager since 1999.\r\n\r\nCindee is a past President of the Arlington Heights Chamber of Commerce and the Founder of the Health and Wellness Initiative in Arlington Heights. She continues to participate in business building events in the community.\r\n\r\nCindee's passion for teaching healthy living has led her to become a Sales Coordinator with the Juice Plus Company and an educator with District 214 's continuing education program. \r\n\r\nShe loves gardening and creating healthy recipes and is the proud mom of 2 sons, John and Mathew.","emailTxt":"cmanaves@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/c4f0979cbdae.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":168184,"firstName":"Frank","lastName":"Alfano","titleText":"Used Car - Buyer/Wholesale","emailTxt":"falfano@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/dylangallagher/50817962-36cc-41fb-b0f1-55fd0e49b0c7.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":481316,"personPtyId":37564621,"firstName":"Oscar","lastName":"Reyes","titleText":"Product Specialist","emailTxt":"oreyes@ahford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":233218,"firstName":"Sean","lastName":"Lane","titleText":"Sales Pro","shortBioText":"Hometown: Wilmette\r\n\r\nResides in: Arlington Heights\r\n\r\nSean has been with the AH Ford family in May of 2014, but has been selling cars for 27 years.\r\n\r\nSean graduated from St. John's Military Academy and is the resident expert on the Ford Transit!\r\n\r\nSean was often mistaken for Dr. Richard Kimball from the Fugitive. He still has not seen the movie!\r\n\r\nSean somehow knows everyone from every dealer...its true!","emailTxt":"slane@1800buyford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/4c1dd99935d0.jpg","drDealerId":897,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Arlington Heights Ford

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Arlington Heights Ford Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 1999

Arlington Heights Ford in Arlington Heights, IL is proud to be an automotive leader in our area. Since opening our doors, Arlington Heights Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

...



If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Arlington Heights Ford will help you choose the right car!

"We Treat Every Customer As An Honored Guest In Our Home- everyday, everytime, without fail, no exceptions."

Service

Tire Rotation

$39.95

Oil, Filter Change

$32.95

Wheel Balance

$90.5

Wheel Alignment (FWD)

$112.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
343 lifetime reviews. Includes reviews of Arlington Heights Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 13, 2018

    Great experience. Everyone was professional and courteous. This was the best car buying experience we have ever had.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 12, 2018

    absolute pleasure to buy car from Neil and AH ford, thanks

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 9, 2017

    I had a great experience at Arlington Heights Ford purchasing my 2016 Ford Escape. Everyone was polite, efficient and thorough and the vehicle is great!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Erica, thank you for your kind words and congratulations on your new Escape! Thank you again for choosing Arlington Heights Ford, and we hope to see y...ou again soon!

  • 2.0 out of 5
    August 2, 2018

    We purchase a car from here and after about 30 days of purchase the car is getting us problems. Called the sales Rep and was told that their is nothing... that can be done.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Manuel Guerrero

    Sales Pro

    NOT RATED

  • 4.0 out of 5
    July 18, 2018

    New 2018 F - 150 is Awesome Love everything about it

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe... travels!

  • 1.0 out of 5
    July 16, 2018

    I doubt Wade has any knowledge about cars I'm a single mom and I think I know more about cars than him rude and tactful I asked 3 times to have my oil... changed when I went to pick up my car he told me he forgot I will never step foot in Arlington Heights Ford again and I will tell all my friends to stay away from there it's a sham

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Wade Mikosz

    Service Advisor

    NOT RATED

  • 1.0 out of 5
    June 11, 2018

    False advertisement and a terrible sales team. I was interested in a used Focus that they had, I made an hour trip to check it out, and was going to pay... cash in full. When I get to the test drive I check the features that the car has against what they list it having on both their site and autotrader posting, both saying that the car had a backup camera, the car had no camera. While out on the test drive the sales guy Ryan Livingston was in the back seat texting, as soon as we pull back into the lot one of the other sales guys immediately comes over and claims that someone else was there to check out the exact same car, at 12:30 on a weekday, yeah, sure, which is why I kept an eye on it from the window, nobody ever bothered with it during the negotiations on price. Due to these factors I lowered my offer to $1000 over the Edmunds rate for the car, the sales guy got mad and got another the manager Tony Guido who got upset with me for having done any research before hand and kept going on with useless information like what the guy who traded in the car I was interested in bought, as if it had any bearing on the price. To add further insult because I wouldn't budge on price due to the above they tried to offer me an ugly Nissan Versa Note, then got even madder when I immediately said no, I left and refused to take their business card. When I walked out, the sales guy threw the key fob for the Focus that I had come to check out.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Arlington Heights Ford

    Thank you for the review. I have left you a couple messages to follow up on your visit and apologize about experience, but haven't been able to speak ...with you personally. We make every effort to make sure the information online is accurate. Unfortunately, many sites get the standard and optional equipment from a VIN pull from the manufacturer. In fact, we have had to correct that particular vehicle once before for the same option error. We will communicate with our vendors to make sure the manual change on the option is corrected to avoid this happening yet again. I would be happy to accommodate you for your gas and time with a gift card to cover your expense on driving out here to see the car. Please feel free to call me directly to discuss the best way to send you a gift card. John Guido, Jr. General Manager/Partner Arlington Heights Ford (847)481-0473 direct line


    Worked with:
    Tony Guido

    General Manager

    NOT RATED

    Ryan Livingston

    Product Specialist

    NOT RATED

  • 1.0 out of 5
    June 11, 2018

    False advertisement and a terrible sales team. I was interested in a used Focus that they had, I made an hour trip to check it out, and was going to pay... cash in full. When I get to the test drive I check the features that the car has against what they list it having on both their site and autotrader posting, both saying that the car had a backup camera, the car had no camera. While out on the test drive the sales guy was in the back seat texting, as soon as we pull back into the lot one of the other sales guys immediately comes over and claims that someone else was there to check out the exact same car, at 12:30 on a weekday, yeah, sure, which is why I kept an eye on it from the window, nobody ever bothered with it during the negotiations on price. Due to these factors I lowered my offer to $1000 over the Edmunds rate for the car, the sales guy got mad and got another older sales guy who got upset with me for having done any research before hand and kept going on with useless information like what the guy who traded in the car I was interested in bought, as if it had any bearing on the price. To add further insult because I wouldn't budge on price due to the above they tried to offer me an ugly Nissan Versa Note, then got even madder when I immediately said no, I left and refused to take their business card. When I walked out, the sales guy threw the key fob for the Focus that I had come to check out.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review. I have left you a couple messages to follow up on your visit and apologize about experience, but haven't been able to ...speak with you personally. We make every effort to make sure the information online is accurate. Unfortunately, many sites get the standard and optional equipment from a VIN pull from the manufacturer. In fact, we have had to correct that particular vehicle once before for the same option error. We will communicate with our vendors to make sure the manual change on the option is corrected to avoid this happening yet again. I would be happy to accommodate you for your gas and time with a gift card to cover your expense on driving out here to see the car. Please feel free to call me directly to discuss the best way to send you a gift card. John Guido, Jr. General Manager/Partner Arlington Heights Ford (847)481-0473 direct line


    Worked with:
    Tony Guido

    General Manager

    NOT RATED

    Ryan Livingston

    Product Specialist

    NOT RATED

  • 5.0 out of 5
    June 9, 2018

    Buying a car is never fun. For some people, It is a miserable experience. I have personally never felt that way, as I have always used Arlington Heights... Ford for my vehicle purchases. Recently, I had considered selling my 14-year-old truck. I was greeted at the door by Lonnie and instantly felt welcomed. You could tell, he wantedMy business. That is a huge plus. I ended up buying a beautiful (used) replacement and I felt everyone was happy with the outcome. The deal was done in a matter of minutes and everyone I felt came out a winner. Thanks Lonnie for your courtesy and trust. I look forward to working with you again in the future. -Kevin W

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
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    Worked with:
    Lonnie Catanese

    Sales Pro

    NOT RATED

  • 4.8 out of 5
    June 5, 2018

    Cassie and Janet are considerate and understanding. I tried to apply for Ford Credit online and had some issues with the approval process. Cassie explained... the process, ran my credit and I was approved. It is so important for sales people to listen to the needs of the customer. Janet Trujillo, Cassie smith, Maria Patino, and krystall Guerrero are exemplary. I certainly feel that my needs for pricing and vehicle Information are met in a timely manner with kindness and consideration. I am still shopping for a new vehicle and a dealership. One should speak with Cassie Smith while doing their vehicle research.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
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    Worked with:
    Cassie Smith

    Internet Manager

    NOT RATED

    Janet Trujillo

    Customer Care Representative

    NOT RATED

    Maria Patino

    Customer Care Representative

    NOT RATED

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