New 866-835-5737 Dealer Website
Used 866-861-7281 Email Dealer
Service 888-876-0394

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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 7:00 AM - 7:00 PM
Sun Closed
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Reviews

4.8
Average based on 179 reviews.
  • Great buying my first car experience

    Bob Jakubowski really did an excellent job making sure I was taken care of. He even stayed after hours to make sure I didn't leave with any questi...


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    Bob Jakubowski really did an excellent job making sure I was taken care of. He even stayed after hours to make sure I didn't leave with any questions about my new Ford Fusion. I am very happy with the overall customer service. The staff made buying my first car easy and comfortable. I would definitely recommend this dealership!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Terrible Experience

    My buying experience could not have been worse. If I had not done research on the car I would not have purchased it. The salesman was not knowle...

    Dealer Response

    At our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning mo...


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    My buying experience could not have been worse. If I had not done research on the car I would not have purchased it. The salesman was not knowledgeable at all and would not return emails or calls. I asked to speak with the General Manager and have still not been contacted. During the process the salesman interrupted me while I was on the phone to have my bank send everything over to the dealership to try and introduce me to the Aftermarket manager. I explained I was on the phone and he continued to interrupt me. After we finalized the paperwork I waited an hour and a half for my vehicle that he said they were cleaning up and filling up with gas. When I got in the vehicle he put enough gas in it to get me out of the parking lot. By the time I got home the gas light was on. Working with the finance manager he told me everything my bank said was incorrect. I called the bank to confirm and they told me they work with the dealership all the time and they would take care of it. The finance manager again tried to tell me that I needed to bring him everything because he didn't have time to work with the bank. I again asked to speak to the General Manager, have yet to hear from him. The salesman was not aware of what the warranty covered on the car and would not get any paperwork to outline it. The dealership skipped corners on several things. Sales Manager was very high pressure and more interested in arguing than selling a car. Growing up in a dealership I couldn't help but be disgusted by the customer service that was exhibited. Was not a good experience at all. Would not recommend this dealership to anyone. I will not be back.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    At our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about what exactly caused you to feel this way. Please contact us at (847) 346-3025 at your convenience so that we can understand the details of your situation and attempt to resolve this issue, if we still can. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.


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  • A Dealership Destin to Fail

    Recently went in to look at a car they had on their lot. As I pulled up 5 or 6 salesmen were standing out front, they took a few minutes as I stoo...

    Dealer Response

    Thank you for your honest comments, Ryan. We are disappointed to learn of your recent experience and we would like to do our best to make this up ...


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    Recently went in to look at a car they had on their lot. As I pulled up 5 or 6 salesmen were standing out front, they took a few minutes as I stood there to get an answer if the car I had came to see was still available. They talked amongst each other and they said it was not available. A week later it was still marked as for sale online as well as it was still in the lot when driving by. I've never been in to buy a car and been turned down like that. They were incredibly rude and lied right off the bat. Horrible salesmen. If you are going to seek help on buying a car there, do not have high expectations.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your honest comments, Ryan. We are disappointed to learn of your recent experience and we would like to do our best to make this up to you. Please give our General Manager a call at your earliest convenience so we can review the details of the vehicle you were interested in and provide you with a better overall experience. We look forward to hearing from you.


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Service & Repair

About Our Dealership

Dealer on Cars.com since October 1999

Arlington Heights Ford in Arlington Heights, IL is proud to be an automotive leader in our area. Since opening our doors, Arlington Heights Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Arlington Heights Ford will help you choose the right car!

"We Treat Every Customer As An Honored Guest In Our Home"