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|Sales||8:00 AM - 8:00 PM|
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|Wed||8:00 AM - 8:00 PM|
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Buying a car is something I've always dreaded, pushy sales people and always a headache. But then I went to Burlington Subaru and had the pleasure...
Buying a car is something I've always dreaded, pushy sales people and always a headache. But then I went to Burlington Subaru and had the pleasure of working with Jen Gazzola. I came in looking at a impreza, Jen got me into the car I wanted, with the features I wanted in the payment range I was comfortable with. From start to finish, the process was seemless. I am so satisfied with my experience at the dealership I wouldn't go anywhere else, I will recommend Burlington Subaru and specifically Jen Gazzola to my friends and family.
Brought in at 0730 for a 915 check in time. Did not get to my car until 3:30 still not ready at 5:30. They always say they are short staffed. S...
Brought in at 0730 for a 915 check in time. Did not get to my car until 3:30 still not ready at 5:30. They always say they are short staffed. Said time of appt is only a drop off time. No relationship to when your service gets done Six hour delay to getting to my car then I had to wait. Car was not washed and I do not have a neat and tidy car but the steering wheel cover was left in the floor. Once I complained the customer service Became better.
Beware, something shady is going on at Burlington Subaru. I was looking to purchase a new Subaru and finance it. Ran my credit through Subaru.co...
Hi there, Steve Kelson here, General Manager at Burlington Subaru. Thank you for taking the time to bring your issue to my attention. If you woul...
Beware, something shady is going on at Burlington Subaru. I was looking to purchase a new Subaru and finance it. Ran my credit through Subaru.com???s finance system and it said I was approved. But the finance folks at the dealership ???ran my credit??? they said I DID NOT qualify through Subaru, and I???d have to use an external bank (with a much higher interest rate of course) which they were happy to put me in contact with. I informed them that I had a cosigner with perfect credit, so this time when they ???ran it I ???qualified??? but only if I put over $3000 down on the vehicle. I was in contact with another Subaru dealership and had them run my credit. I qualified through Subaru financing just FINE, NO cosigner, NO money down. The criminal part is that the other Subaru dealership informed me that if Burlington Subaru had actually run my credit via Subaru finance and I???d been denied, the other dealerships would have seen it and not been able to approve me at all. In other words, they either never ran my credit and lied to me, or they didn???t run it via the proper Subaru channels, and lied to me. Clearly, they did this in an attempt to extract more cash from me at first by trying to force me to take a much higher interest rate, and after that failed by putting a lot of cash down up front. Greedy and Dishonest, they should be ashamed of themselves. Needless to say, I went to the other Subaru dealership and bought from them instead, more on that in a minute. On top of that there were several other problems I encountered at Burlington Subaru. First, they pressured me into signing a non-refundable deposit on a car I liked. Talking to the other Subaru dealership, this is against Subaru policy as it should be a refundable hold which they don???t charge (Burlington Subaru charged it right away). Luckily, I made sure the deposit was only valid if they got me the deal I wanted, which they didn???t. But as soon as I decided to go with the other dealership, Burlington Subaru refused to refund my deposit. I had to talk extensively to a manager to get it refunded and it was done very begrudgingly. They kept insisting they deserved something for ???doing the work??? (aka trying to rip me off). Not to mention every dealership does the same work. Second, they would not negotiate on the price of the car after the initial sit down, or on the extended warranty at all. When I informed them that the other Subaru Dealership was offering me over $1300 cheaper on the same package, they responded with ???isn???t there something we can do???? Yes, lower your prices! That didn???t seem to be an option. So not only was this other dealership actually on the up and up about financing, they also ended up being over $1300 cheaper on the exact same car! TL;DR???Shady financial department, wouldn???t budge on pricing, shady deposit scheme. Avoid at all costs! Too many other good Subaru dealerships in the state to get stuck at Burlington Subaru.
Hi there, Steve Kelson here, General Manager at Burlington Subaru. Thank you for taking the time to bring your issue to my attention. If you would be willing to contact me, I'd very much appreciate the opportunity to try at make this situation right. I believe there has been some miscommunication somewhere in the process. When you get the chance, my direct line is (802) 448-3856 or if you prefer, I can be reached by email at email@example.com. Thank you again, and I look forward to hearing from you soon. All the best, Steve Kelson General Manager Burlington Subaru Hyundai firstname.lastname@example.org (802) 448-3856