Lucas Ford Hours
Burlington, NJ is the place to find Lucas Ford. We have a great reputation thanks to our enormous inventory of Ford Cars
and new Ford Trucks, and that is just our selection of new cars. Searching for a trustworthy Burlington car buyers are certain they can count on Lucas Ford. Please look through our selection of New Ford F-150, New Ford Super Duty F-250 SRW, New Ford Escape, New Ford Edge. Thanks for stopping in, we aim to earn your patronage and your trust here in Burlington today.
"Family Owned for 61 Years"
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Joe Wilson sold my wife and I a new 2017 Escape, and it was a fantastic experience. We had previously called/visited a number of other Ford dealerships... in the area, and the service and professionalism from Joe and all of the Lucas staff was far better than anywhere else. I would absolutely recommend Lucas Ford to anyone looking for a new vehicle.
The internet sales department is great. Steven and Theresa provided me with all the information I needed and then some. Within minutes of my inquiry I... had a response to all of my questions. I even got an email from Coleen Lucas, the general manager. She wanted to make sure that her team was 100% responsive to all of my questions. I highly recommend Lucas Ford to anyone in the market for a new or pre owned vehicle.
Best car buying experience ever. Knowledgeable staff and friendly too. The store itself is well maintained, up to date, and comfortable. Hands down the... best buying experience I have ever experienced. Thank you Lucas Ford!!!
Fast and friendly. Never had any issues. Always answers any and all questions
no delays, my ford edge taken at the scheduled time and repairs made correctly and quickly.
Great service and friendly people. Quick service. Pleasant environment.
I have been a customer of Lucas Ford in Burlington, NJ since I was 18 years old. I have bought over 10 cars in my life time from the dealership. I love... my Ford Cars, but I don't like how I was treated at the service desk at Lucas recently. John who works there has a chip on his shoulder and doesn't like to be questioned. I took my Fusion in for a routine oil change and when it went in all the lug nuts were on the tire. On Sunday I noticed one was missing, so I called the dealership and John said bring it in and we will fix it. When I got there he had a bit of an attitude then went into the shop and talked to one of the young guys in the back, he then came back to say we will fix it in a few minutes. I said great, he then went to the service manager for a short time came back and said it was on his paper work that it was missing on 9/20. I told him to my knowledge it was on there I check my tires everyday. Something my dad taught me since he was a mechanic. He said no we wrote it here it was missing, I said so if it was missing like you say it was, why didn't you call my husband to tell him and we would have had it fixed then. He said um um...well you don't really need it. I said funny Ford put it on there for a reason, to hold the tire. He got snotty and said well we are fixing it. I am 6 months pregnant and with that lug nut missing made me wonder if the other ones were loose as well or if they did my oil change as they claimed they did. They then tell my husband I have a small gasket leak from my transmission do I want it fixed, we declined. We never got a report on the work that was done on the car haven't in quite some time about the wear on the tires, or brakes etc. We took the car for a second opinion and guess what no leak was found. So, are they being dishonest is there work true to the Ford Standards? I had a recall on my car no one told me about that the power steering can fail, went on vacation 3 hours away and the power steering failed in a parking garage and we had to have the car towed 40 miles away to the nearest Ford Dealer to be fixed. It cost me 150.00 for the tow and to be with out a car for 3 days. Why didn't Ford let me know sooner about the defect and to top it off they wont reimburse me for the tow.
We deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of ou...r valued clients. If you?d like to discuss this matter with one of our staff members, please give us a call at (609) 386-3100 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
This has had to be fastest, and painless experience ever. I was in, and out! Colin Lucas even came out to the waiting area to reassure me that everything... was being processed for my loner car, while my car was getting serviced. I got a call from Ford the very next day to follow up with me to let me know what was wrong with my car. Best thing of it all is, EVERYTHING was covered. My loner car rental, and the service for my car. THANK YOU GUYS AGAIN!
Thank you for your kind words! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
5 STAR SERVICE WITH A SMILE! WILL RETURN FOR ALL FUTURE NEEDS
We're pleased to hear everything was completed to your satisfaction, Tim! Our team is dedicated to providing top-quality service, and we're so happy t...o hear that your experience reflected this.
Pleasant to deal with and work done timely. Clean facility