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Well, They are a used car lot… In a digital world where car salespeople are becoming obsolete, I would think they would try to go the extra mile for customer... service. I was looking to buy a truck out of state (cash buyer) and had been working with Robert for a couple weeks. This interaction was pleasant. When I finally had the funds in place, we started negotiating. This took approximately 24 hours, we came to agreement, we agreed that I would pay half by the end of day and they wouldn't sell the truck out from under me. As I was trying to pay them, they backed out of the deal. When I called the next day, the told me they already had a deposit on the truck and it had been sold. You'll see reference to the "boss" in the text concersation I attached, I'm assuming that is "Shawn" since, since I see his name and Roberts all over other reviews. I emailed him directly, looking for some sort of response or explanation, and I never received anything. There you have it.
I wasted my time at the Ontario Auto Center then at Honda Dealer in Loma Linda, Ended up Getting a Great Deal On 2016 Model With 84 mos financing at 3.99%... apr thru their Credit Union. Usually don’t leave reviews but this place was top notch and friendly service by Marc the Sales Manager!
Came here looking for a new car for my family and found ourban match! So happy we came here everybody is super nice and they help you get what you want!... I'm so glad we chose to come here! Thank you downtown motors!
We bought our new car here. Horrible im not going to use my name cause im still doing payments. They lied to about payments they are supposed to give... you a 20 dollar voucher and didn't and they were supposed to deep clean my car nope. We were so excited we didn't see the flaws. The tires were old the car need a oil change mind you this was the 1st day we had the car and their was dent in our car. Within a month my window broke it would not go down. Don't buy your car here. They come with problems and they don't want to hear it.
Rosa, we appreciate your business, but how did we lie about your payment? its on your contract and you signed and agreed to it before the contract wa...s even signed. Supposed to give you a $20 voucher for what??? the cars are detailed prior to sale, we offer a courtesy car wash but never promised a "deep clean" also it is a used car and the tires are used also, and if your window stopped working in a month, why are we responsible for the up keep of your vehicle??
Easily accessible location. Staff were friendly and helpful once you were Able to talk to someone. Bad communication. Advertised price is not being honored,... price is higher once they have your interest.
I called twice three times trying to get the OTD price on the same car. I dont go to dealerships and argue with them in person, i call ahead get an otd... price, counter offer if i need to, dealerships counter offer if they need to, all before we go in. My whole family does this, just makes the buying process a whole lot easier. The first person i called just told me to add 12% for tax and registration fees and you will get roughly the otd price. I said “ok so just add the 12%?” He said yep. And i said “ok” and then he hung up... before i could ask him any other questions. So a day later i call, someone else answers this time, he tells me the same thing and thats when i tell him ok but what about hidden fees, dealership fees, i want the guaranteed otd price before coming down there (im paying cash and i tell him this) and he says “ok no problem, ill work the numbers and call you back in about 20 min” . So im thinking ok at least this guy is helping. Nope. Never got a call back. Next day, i call again, told them the same thing and how i never got a call back yesterday. This person gives me his name this time, Amir, and says he will talk with the manager see what they can do with the otd price and then call me back. Never called me back... its like these guys don’t want to sell a car. Poor service. If you can find the same car for a similar price at another dealership, go to the other dealership, hopefully they’re more anxious to sell.
Ryne, We appreciate your interest in our cars, unfortunately we dont work the way you would like. We do not negotiate or counter over the phone, we d...o not give any out the door numbers either unless its in person. We dont even know if you are going to buy the car to begin with, we would like the customer to come in to the lot, test drive the car, love the car and sit down with one of our customer service reps and go over the numbers in person.
Low budget these gentlemen are very unprofessional.
are you referring to our low budget or your low budget?
We needed some help and flexibility when it came to financing. We are hard working but seemed to be out of luck. In a fairly short amount of time my husband... was able to drive off the lot with the truck he has deserved to have for a long time. I am grateful and pleased to have worked with this dealership. Stop in and youll see what I mean!
Came here looking for a bigger car for our family very impressed with the selection and overall buying process is fast. They help you with whatever your... needs are money wise. You can't beat the deals and prices! Very glad we came here and got our chevy traverse! Thank you downtown motors
This is a fine independent dealership! Great variety of makes models and price points to choose from. I was treated with respect and felt valued before... ,during and after the buying process. EZ to find right at Waterman exit at the 10. All in all every person at DOWNTOWN MOTORS worked to make me a HAPPY CAR OWNER!! Thank you, DOWNTOWN MOTORS!!!