Freeman Mazda

4.8 out of 5 4.8

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
594 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 10, 2019

    After doing bit of research and having a bad experience from another dealership I ended up buying a new 2019 Mazda 3 from Freeman Mazda in Irving. It was... night and day difference from my previous experience I had with another dealership and may have been my best buying experience in my lifetime. Trent Boe the GM there is a great guy and took a personal interest in making this the best buying experience it could be. Not only did I get a great deal, but the service was second to none. Our saleperson Sam Schildgen was attentive and listened to our needs as well as answering all our questions. I would highly recommend this dealship to any of my family and friends. This may have been my first car to buy from Freeman, but I was treated as if had been buying there all my life. Thanks Freeman for such a wonderful car buying experience.

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  • 5.0 out of 5
    November 14, 2019

    Russ was just so personable and easy to work with! He guided us through every step of the process and I really feel like we were well taken care of. ... You are in GOOD hands with Russ! He wants you in a safe car for a budget that works for your family. Thank you SO much!

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  • April 29, 2016

    I recently purchased a 2007 BMW 750i from Freeman Mazda. John Luke was amazing and made the entire process as smooth and pleasant as possible. I wouldn't... hesitate to purchase another vehicle from John or Freeman Mazda. Like I said, the whole process was as smooth as it could be and I will definitely be recommending John to all of my friends. Thanks again!

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  • 5.0 out of 5
    August 30, 2019

    Professional and friendly staff make you feel welcome. Fast service and comfortable waiting room facilities with free coffee and doughnuts, and text messages... to keep you updated.

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    Dealer Response

    Thank you!

  • 4.0 out of 5
    August 22, 2019

    I have purchased my last 7 automobiles at Freeman Hyundai / Mazda and I’m sure when that time comes again that will be my one stop shop. I love the people... there and buying a great car has all ways been a pleasurable experience. I’ve gone to other dealerships and none compare with my experiences at Freeman.

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    Dealer Response

    Thank you Rick!

  • 5.0 out of 5
    August 20, 2019

    I absolutely enjoy the customer service I experience at Freeman Mazda every time I visit. The attention of detail, the time I wait, the environment of... the facility, and the professionalism.

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    Dealer Response

    Thank you!

  • 5.0 out of 5
    August 18, 2019

    Wife and I purchased a 2007 Mercedes from Russ, this was not a huge dollar purchase, but Russ treated us with the same respect and honestly as if we were... buying s new car! He was very flexible and the process was seamless and easy! Thank you Russ for putting my wife into an awesome car!

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    Shopped for a used car
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    Dealer Response

    Thank you!

  • 5.0 out of 5
    August 15, 2019

    Freeman Mazda always excels . Friendly staff, great service, and do all to make my visit so personal. I would recommend them to anyone. They seem like... family!

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    Dealer Response

    Thank you!

  • 5.0 out of 5
    August 14, 2019

    I have an older Mazda and always use Freeman Mazda for all my maintenance and repairs! The reason is due to Angela who is my service manager of choice!

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    Dealer Response

    Thank you!

  • 4.0 out of 5
    August 11, 2019

    I always have great service. The only problem I have is a lot of times you called to make an appointment they either don't answer or when they answer you... on hold for a while so I wind up making the appointment over the internet

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